SalesLoft for small to mid-size companies
October 10, 2017
SalesLoft for small to mid-size companies
Score 5 out of 10
Vetted Review
Verified User
Software Version
Starter
Overall Satisfaction with SalesLoft
We use SalesLoft for our market development team and it helps the team organize and prioritize their day. It's also great to be able to see metrics on each template that other teammates are using.
- SalesLoft does a great job of showing metrics of open rates, clicks, and reply rates for each template.
- They have a great account management team that is quick to help with any issues.
- They are great at updating the platform and keeping the tool relevant with the industry.
- The most issues with SalesLoft is the frequency of the platform going down during working hours.
- Submitting tickets through support takes about a day to get a reply back from them which is late by then.
- The analytics for calls made throughout the day and the bubble points have no value to me. More analytics around the time people are connecting the most with prospects would be helpful.
- Negative impact - when the platform doesn't work during work hours and the teams are making cold calls. (Not saying that it happens every day but maybe once or twice a month).
- Positive impact - It was great when we were a team small team of 5. It was easy to copy and implement other teammate's templates into your own cadence. Allowing the team to streamline their process.
- Negative impact - Threading feature. If you try to use a template for the second or third touch and try to thread it to the first touch it will not thread. You will need to copy and past the second and third emails as you send them off which is less efficient and not an accurate representation of data in regards to reply rates.