Great for building a helpdesk from scratch!
November 08, 2017
Great for building a helpdesk from scratch!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Samanage
Our department is using Samanage to manage our everyday help desk operations along with tracking larger issues and project solutions. It is currently only being used by the information technology department to serve the technical side of the business. It helps us keep track of all requests and stay on top of them until the issue is solved.
- Keeps track of problem tickets.
- Keeps track of solutions so issues that arise multiple times will have a built in fix.
- Allow work delegation on single issues.
- The purchase ordering function could stand to be more customizable to buisness needs.
- Notifications should be expanded to be customizable in all areas where notifications are utilized.
- Reporting function based on key words should be added.
- We have been able to work towards making help desk processes.
- We've been able to keep track of tickets.
- We have had to find an alternative purchase ordering system.
Samanage's overall functionality along with its simplicity of use is what won out. ManageEngine had too much under the hood that we didn't need that would bog us down. Asset Panda did not have enough. Freshdesk offered a similarly controlled offering of features without the intuitive UI that Samanage brought to the table.