Item: SAP Commerce Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are using SAP eCommerce Cloud as the tool for our B2B web site. We have just migrated from the Hybris on Premise version + Datahub to SAP Commerce Cloud + SCPI. The migration process has been complicated and we have had to do a lot of rework. Currently we are happy with the result and we are working to extend the solution to other group companies taking care with performance.

Pros and Cons

SAP ERP integration
Product search
Adaptability to business needs

Minor releases to avoid big releases
Reduce complexity

Return on Investment

Decrease call center work load

Scalability

SAP e-commerce cloud allows growing the product catalog, add more brands, expand to other countries… but we are worried about performance

Ease of Integration

The integration with SAP ERP and Salesforce with SCPI is powerful but complex

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Likelihood to Recommend

I think SAP Commerce Cloud is a powerful but complex tool appropriate for complex B2B e-commerce Sites integrated with SAP ERP. In my opinion it is less useful for simple B2B e-commerce sites and / or not integrated with SAP ERP

From Hybris on premise to SAP e-commerce cloud

Overall Satisfaction with SAP Commerce Cloud