1. Home
  2. Business Intelligence (BI) Tools
  3. SAP Crystal Reviews
  4. User Review of SAP Crystal
Not the Cadillac, but still Very Nice.
Updated July 19, 2018

Not the Cadillac, but still Very Nice.

Dan Sarauer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP Crystal Reports

Overall Satisfaction with SAP Crystal

We are currently using SAP Crystal Reports as our main report building engine for our CRM system. I have not integrated it into other systems yet as we have not needed the metrics available through Crystal Reports. The main business needs that this software serves is it allows users that are not well versed with SQL to understand the data and build a report to show what information they have a vested interest in.
  • The UI is done very well and easy to grasp for not tech people.
  • The available charting functions are easy to configure.
  • Some aspects of building a report are not very intuitive. I don't have a specific example off-hand, but I know when I first started with the software I was using Google and user forums a lot to figure things out.
  • When the platform changed the infrastructure of the reports making backward compatibility a problem it put stress on us to upgrade to meet supported versions with a vendor.
SAP Crystal reports was not a choice we made but was mandated by one of our vendors. All their reports in their CRM are built with Crystal Reports so in order to access their reports and modify any within the system already, we had to start using the SAP Crystal Reports platform.
The platform really excels at delivering information in a summary format. The part I feel that is lacking is where you really want detailed information, but aren't en expert at data manipulation or sequel statements. I feel that this causes issues for some of my users when they want to modify or change a report, but aren't well versed in these other technologies.

SAP Crystal Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
9.0
Pixel Perfect reports
9
Customizable dashboards
Not Rated
Report Formatting Templates
Not Rated
9.0
Drill-down analysis
9
Formatting capabilities
9
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Not Rated
9.0
Publish to Web
Not Rated
Publish to PDF
9
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Not Rated
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
Not Rated
Multi-User Support (named login)
Not Rated
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
Single Sign-On (SSO)
Not Rated
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Using SAP Crystal

I rarely give a 10. It was over-all very easy to use and learn quickly.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Database table linking
  • Drill down or sub reports
  • Graphs/charts
  • I didn't find anything too cumbersome to use. The data hindered my use more than the SAP Crystal.
Not Sure - N\A