SAP Customer Data Solutions gets the job done
October 27, 2023

SAP Customer Data Solutions gets the job done

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2B

Overall Satisfaction with SAP Customer Data Solutions

Experience with SAP has been a great in the past year that I've been a user. I would recommend any company to use SAP just because you can do alot in the system even procedures and processes can be automated easily without any learning curves. SAP has been all encompassing for our sales and customer data needs.
  • SAP has been all encompassing for our sales needs.
  • easily handles changes to existing Master Data
  • . Good integration with ECC
  • Many functionalities are still not very clear.
  • Its expensive, the reason why my company had to cut it.
  • You can only open a limited amount of windows at once or it slows down the UX
  • In my experience SAP NetWeaver is an amazing tool for processing the customer's orders.
  • its a excellent and centralized tool works for all SAP systems.
  • SAP MDG on top of HANA is a very excellent combination.
Overall very responsive to our project needs. However, SAP needs to provide more migration recommendations for an existing SAP ECC.

Do you think SAP Customer Data Solutions delivers good value for the price?

Not sure

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

Yes

Did implementation of SAP Customer Data Solutions go as expected?

Yes

Would you buy SAP Customer Data Solutions again?

Yes

Make sure the onboarding process is smooth because the implementation process can take a while to complete.

SAP Customer Data Solutions Feature Ratings

Account Scoring
5
Customer Data Governance
2
Data Connectors
6
Data Enhancement
3
Data Ingestion
4
Data Storage
4
Data Visibility
6
Event Data
2
Identity Resolution
6
Standard visitor segmentation
4
Behavioral visitor segmentation
6
Traffic allocation control
6
Website personalization
3
Tag library
7
Tag variable mapping
6
Ease of writing custom tags
6
Rules-driven tag execution
4
Tag performance monitoring
8
Page load times
3
Mobile app tagging
4
Library of JavaScript extensions
6