Digital customer facing engage
Updated September 15, 2022

Digital customer facing engage

Oriol Aguilar Anguera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2C
  • SAP Enterprise Consent and Preference Management

Overall Satisfaction with SAP Customer Data Solutions

SAP CDC allows us to provide a single-user experience across websites and portals we have in our company. For us is crucial to provide a seamless Customer Experience keeping in mind we need to guarantee the scalability and robustness of the solution we are deploying worldwide. We need to deploy SAP CDC in 198 countries, where we have around 4-5 portals in each country. In the near future, we will need to expand the solution to other areas and also review the customer journey, so as I mentioned before, scalability is key and also being able to industrialize processes. For sure, this is a solution that allows us to achieve what we need. There is a long journey to achieve what we need, but using the Screensets and the connectors for some CMS, will help us to go where we want to go.
  • Screenset builder
  • Consent integration in screensets
  • Screensets flows
  • Email account management
  • Developer friendly
  • Enterprise console
  • Reporting tools
  • Customer engagement
  • Seamless experience
Having a way to concentrate the configuration in a central place, and having the capability to replicate "blueprints" across websites.
Because I've not experienced any bad situation about availability.
SAP CDC is better for enterprises without too many developers. Also, cover OOB Consent and Identity together

Do you think SAP Customer Data Solutions delivers good value for the price?


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SAP CDC is well suited in companies without too many developers. As a counterpart, if the company has full developers, they will prefer other options in the market.