SAP Sales cloud a one stop solution for CRM Needs
November 03, 2022

SAP Sales cloud a one stop solution for CRM Needs

Aritra Chakraborty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Sales CRM
  • Quotes and Contracts
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

I am a Implementation Consultant for SAP Sales cloud and Sales cloud is one of the most important product for managing customer sales and customer relationship management . With advanced capabilities like forecasting , pipeline management and analytics , I have seen customers visualizing their ROI within few months of adoption
  • Customer Relationship management
  • Configure, Price and Quote
  • E commerce platform
  • Marketing Automation
  • More robust integration with SAP AVC
  • It helped my sales team to increase lead and opportunity pipeline
  • better case management
  • Automated Workflows
It completely automates the lead to order process and reduce the TAT for creating offer for customers and creating an order
The product is very mature with capability to include few advanced features
SAP Sales cloud has more advanced features and better capability for customization

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

SAP Sales cloud is best suited in Lead to Order scenarios ini most of the industries but has scope of improvement for features related to EPC industries

SAP Sales Cloud Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Social data
10
Social engagement
10
Marketing automation
8
Compensation management
8
Mobile access
10