Increasing greater sales with SAP Sales Cloud
August 06, 2024

Increasing greater sales with SAP Sales Cloud

Anna Krivets | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Overall Satisfaction with SAP Sales Cloud

Integration features work seamlessly with real-time data from SAP Sales Cloud. The embedded analytics solution is one of the analytics platforms that have not received the deserved limelight. Very complex models of relationships can be handled by this tool, providing one unique story of KPIs. It also has so many features and so many configuration options and SAP constantly updates and maintains it. This is exactly what SAP Sales Cloud gives us; their user interface is so clear and concise. Whenever we have issues, the support team is of help too.

Pros

  • User interface is clear and concise.
  • Integration with real-time data.
  • SAP maintains and updates the platform.

Cons

  • Long loading times in some areas.
  • High pricing for small businesses.
  • The features for some items are limited.
  • Faster team work, lead management, chance tracking and automatic quote creation.
  • Includes market information for success.
  • Gives suggestions, generative data and analytics.
We ran several channels successfully. It also saves the team a lot of time because texts can be sent right away. Other than that with better customer relationships and collaboration, customer happiness has also gone up.
It is quite user-friendly for a new user, supporting all sales teams in getting up to speed with the solution in no time. In addition to consumer satisfaction, better relationships with customers and collaboration have also been taken to new highs.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Besides some cons, I think SAP Sales Cloud is a great tool for real-time integration. The support team is also excellent, incase of facing any kind of problem they can reach out to the team. SAP also maintains and updates the platform, so overall it is great to work with.

SAP Sales Cloud Feature Ratings

8.6
Customer data management / contact management
8
Workflow management
8
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
9.0
Case management
9
Call center management
9
Help desk management
9
8.0
Lead management
8
Email marketing
8
8.7
Task management
9
Billing and invoicing management
8
Reporting
9
8.7
Forecasting
9
Pipeline visualization
8
Customizable reports
9
8.0
Custom fields
7
Custom objects
8
Scripting environment
8
API for custom integration
9
8.5
Role-based user permissions
8
Single sign-on capability
9
7.5
Social data
7
Social engagement
8
8.5
Marketing automation
9
Compensation management
8
8.0
Mobile access
8

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