Great tool. Easy and comprehensive
August 09, 2024

Great tool. Easy and comprehensive

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

We do store our Business cases and CRM. It created a great used cases folder to ensure communication between teams and former employees.
the easy access from phone and non-vpn devices helps to get the info everywhere at the right time. I do recommend this tool and think that Helps on a daily basis.

Pros

  • Business cases
  • Customer contact management
  • Price strategy creation

Cons

  • Better mobile app
  • Payback analysis
  • Crm
  • Used cases
This tool helps to keep track on the approval status. It’s easy for different teams to keep track on the actions and and request status to the pjm and follow up on necessary people.
i do recommend the BC module to have a clear picture of the quote and benefits
Still thinks there is some improvement to do. In my opinion would help to have a copy between BC to avoid making the work extensive for multiple item quotes.
Better user experience. Intuitive platform with great tools. Easy to find past cases and people from different companies.
great customer management tool it helps to keep the know how inside the company when a colleague decides to take a new challenge out of the company. It’s always a great start to search into the tool

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

Best: buy-sell operations
need to improve: make products with long costing BOM

SAP Sales Cloud Feature Ratings

6.8
Customer data management / contact management
9
Workflow management
5
Territory management
8
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
9
Quote & order management
9
Channel / partner relationship management
8
5.0
Case management
5
8.0
Lead management
8
6.3
Task management
6
Billing and invoicing management
6
Reporting
7
8.3
Forecasting
10
Pipeline visualization
5
Customizable reports
10
8.5
Custom fields
9
Custom objects
8
9.5
Role-based user permissions
10
Single sign-on capability
9
9.0
Social data
10
Social engagement
8
Integrations with 3rd-party Software ()
Not Rated
6.0
Mobile access
6

Comments

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