Improving Sales Processes for Maximum ROI!
October 13, 2024

Improving Sales Processes for Maximum ROI!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud improves my organization's sales processes by managing client contacts, automating tasks, and providing real-time visibility. It solves all of our outdated sales methods and delayed response speed to opportunities. The platform combines sales data, which helps us with forecasting, lead tracking, and deal closures. It includes lead creation, opportunity management, and post-sales follow-up. It collaborates with SAP S/4HANA to ensure data flows easily between the sales and finance teams.

Pros

  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.

Cons

  • Simplifying the interface or adding extra guidance could make it even more user-friendly, especially for less tech-savvy people.
  • Some key features, such as specific reporting and easy integration with other SAP systems, are either unavailable or difficult to use on mobile.
  • One of the most noticeable results has been an increase in our sales revenue.
  • Another key benefit has been the depth of client information given to us by SAP Sales Cloud.
  • In all, SAP Sales Cloud has played an important role in achieving our company objectives, generating revenue growth, and increasing our operational efficiency.
SAP Sales Cloud has greatly enhanced my organization's sales process by delivering a unified picture of customers, real-time data, stocks, order history, and interactions, decreasing search time, simplifying difficult sales use cases, and encouraging greater interaction between sales and support teams. In all, it has significantly increased our sales velocity.
I am giving the SAP Sales Cloud an 8 out of 10 for its scalability and ability to adjust to different business needs. The platform allows easy deployment across various teams and sites, maintaining consistent processes globally. However, the initial setup difficulties and customization concerns need further IT support. Despite these challenges, the platform continues to scale effectively, enabling businesses of various sizes and complexity, which is critical for growth strategies.
One of the most outstanding features of SAP Sales Cloud is its easy integration with our existing SAP ecosystem. This was essential because we used SAS/4HANA in our operations. Its ability to have a single platform that easily integrates sales data with other company operations was a huge advantage for us. In contrast, some of the other systems we explored required significant changes or integration work, which would have raised our overall costs and level of complexity.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

In my opinion, SAP Sales Cloud is best suited for businesses with complicated sales operations and various customer needs. It allows you to customize dashboards and reports, automate lead scoring and follow-ups, and gain real-time insights into sales pipelines. However, because of its broad capabilities and customization decisions, it may not be suitable for smaller firms or startups with simple sales processes. Smaller companies with limited budgets may struggle to cover the expenses of setting up and maintaining the SAP Sales Cloud.

SAP Sales Cloud Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
9
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
7
Interaction tracking
8
Channel / partner relationship management
8
7.7
Case management
7
Call center management
8
Help desk management
8
8.5
Lead management
9
Email marketing
8
7.7
Task management
8
Billing and invoicing management
7
Reporting
8
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
8.0
Custom fields
7
Custom objects
9
Scripting environment
8
API for custom integration
8
7.5
Role-based user permissions
7
Single sign-on capability
8
8.5
Social data
8
Social engagement
9
8.0
Marketing automation
9
Compensation management
7
7.0
Mobile access
7

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