Leads and contact management software for business
January 29, 2025

Leads and contact management software for business

Komal Pawar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

We used SAP Sales Cloud for managing all our leads and deals for different entities. Also whole managing the contact and leads SAP Sales Cloud's AI feature has helped us by giving the recommendation and leads insights and due to this our pre-sales team was getting the correct information about prospective lead before calling them for product demo's. Also we setup the task and workflow automation within the crm to reduce the manual efforts of the sales team and increase the sales conversions

Pros

  • Leads and contact management is very easy in the SAP Sales Cloud system.
  • Workflow management and task automation
  • Artificial intelligence based lead insights and recommendations
  • Mobile app for remote working sales team
  • Easy interface of the system

Cons

  • They need to improve their customer support quality and reduce the time for resolving the issue
  • Pricing definitely need to reduce
  • Need to add some more industry specific features, current it is more like generic and provide same features to all industry companies
  • We reduced more than 50% of our manual work by using this software
  • Definitely increased our lead conversion ration by automating in the SAP Sales Cloud
  • Able to track all our leads and deals and measure ROI in one system.
Yes by using this software we are able to manage our all projects database in one system entity wise. Able to do the email campaigns and nurturing them in the pipeline and getting the detailed reports for marketing and sales team. Now we are saving around 2-3 hours of work by using this software because most of the things are automated and organized in systematic manner. This is highly recommend software for all who all are particularly working in the IT sector.
Yes by using this SAP Sales Cloud you can do the customisation in your workflow and also they are providing many integrations which in turn helps to cross team communication within the organisation. Also for managing the big size channel partner teams this is the best software I came across.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

WATI.io, Brevo, Figma
It is more suitable to organization whose sales team size is above 50 users, they will find it worth spending.

SAP Sales Cloud Feature Ratings

8.7
Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
8
6.0
Case management
7
Call center management
6
Help desk management
5
6.5
Lead management
5
Email marketing
8
6.7
Task management
5
Billing and invoicing management
8
Reporting
7
7.7
Forecasting
8
Pipeline visualization
7
Customizable reports
8
7.5
Custom fields
8
Custom objects
8
Scripting environment
7
API for custom integration
7
8.0
Role-based user permissions
8
Single sign-on capability
8
8.5
Social data
8
Social engagement
9
7.5
Marketing automation
7
Compensation management
8
Not Rated
Mobile access
Not Rated

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