SAP Sales Cloud - my experience
Updated June 23, 2025

SAP Sales Cloud - my experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

I am using SAP Sales Cloud as a Key User and mainly I am doing administrative tasks like scoping, fine-tuning and adaptation. SAP Sales Cloud is doing a great job regarding maintaning objects like opportunities, activities and visits. It is intuitive and easy to use. It helps sales managers to track their opportunities with sales phases and activities assigned to them. It gives valuable information on which stage the sales process is.

Pros

  • Quite good adaptation mode
  • Intuitive User Interface
  • Easy to use for regular users

Cons

  • Mobile application should be definitely improved
  • Performance should be better (long screen loading times)
  • Some limitations regarding developing/extending solution
  • Increase revenue
  • Better and faster Sales process
  • Greater transparency
SAP Sales Cloud gives managers simple and easy way to track their opportunities and review related objects like accounts, contacts, task, visits, appointments etc. They can also make sales quotes for customers, using also external pricing from connected other systems, like SAP ERP or S4/Hana. They can also review their results on KPI's and reports.
It has of course a lot of functionalities inside, including also optional add-ons which makes this solutions even better, but the extension scenarios using SDK is in some areas very limited. It is not so extensible like non-cloud systems like on-prem ERP or on-prem CRM. Sometimes is it for customers hard to understand that something cannot be done.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Scenario where SAP Sales Cloud is best suited: maintaining Sales Opportunities by Sales Managers - they can track in a simple way, with good UI experience, their opportunities, how they change during period of time, what is the probability of winning the opportunity and what should be done to increase chances for winning.

Scenario where SAP Sales Cloud is less appropriate: using Mobile Application is really hard for managers doing their jobs in the field. It is not intuitive.

SAP Sales Cloud Feature Ratings

9.3
Customer data management / contact management
Not Rated
Workflow management
8
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
9.0
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
9
8.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
8
10.0
Custom fields
10
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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