It is an all functional software with great dashboards for sales KPIs
July 09, 2025

It is an all functional software with great dashboards for sales KPIs

Dhirendra Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

It’s used across the company as a smart sales hub that facilitates the prospecting and identification process at each stage of the client. It’s been very flexible to handle all the complexity of our customer data and manage tons of automations and calculations at scale. By centralizing all sales activities in one platform, it’s ultimately shortening sales cycle and increasing revenue predictability.

Pros

  • Customer engagement tracking
  • Powerful analytics give clear insights into sales and service
  • Outbound email management
  • Integration with email and dialers

Cons

  • Creating reporting summary level formulas
  • Customization requires technical expertise
  • Drop-down menus
  • Given sales reps 1-2 days of their week back
  • Quicker sales process management, opportunities, and revenue
  • New customers easily onboarded and order quotes are accurate
The tool is packed with features and easy integration with the tools we currently use makes provides a customizable approach to managing the entire sales process and integrate with other departments’ workflows. The benefits for us include a unified customer view for personalized interactions and more efficient sales processes with higher conversion rates.
From a user standpoint, it’s a very complete and reliable tool, at least with the way we have it set up. It is able to manage a large and constantly growing book of clients and prospects and this scalability also helps us identify and create new business opportunities that we can then pass along to the right teams internally.
Compared to other CRMs, I have found SAP Sales Cloud much more helpful and easier to be able to filter views of contacts and monitoring of pipeline performance is very intuitive with a great user interface. Our sales team is highly dependent on it for opportunities, quotes, leads tracking and management.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

It has proven to be really useful in maintaining a good and healthy pipeline by having all customer and pipeline information centralized allowing us to easily track the lead journey and opportunities. It could use more AI but it’s a great tool to analyze sales data and I like all the current capabilities offered.

SAP Sales Cloud Feature Ratings

9.9
Customer data management / contact management
10
Workflow management
10
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
10
Billing and invoicing management
9
Reporting
9
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.8
Custom fields
9
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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