SAP Sales Cloud - Managing Sales the efficient way
June 16, 2025

SAP Sales Cloud - Managing Sales the efficient way

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • Quotes and Contracts

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud is an efficient tool used by the sales team across the organisation right from lead, opportunity,quote to seamless integration with s/4 Hana and other SAP application like IBP , success factor and BTP to seamless help the end to end Opportunity to cash process cycle flow The data were in silos in different system as a result the integrated system was required as data and process used to work on silos after sales implementation it helped to used a single source of truth and helped the process talk to each other like lead to opportunity to quote to order all seamlessly integrated and then the fulfillment happens in s/4 Hana system with all process appearing in cloud which helps the team on the ground to manage their calendar and appointment and helped them to manage their lead opportunity and quote efficiency with greater impact this helped in sales efficiency and high growth rate and maintain a clear forecast with standard reporting available out of the box with simple User interface with mobile capabilities.

Pros

  • Lead management
  • Opportunity management
  • Quote management
  • S/4Hana and BTP integration
  • Mobile and user interface smoothness

Cons

  • High speed and efficiency when data is saved
  • More releases per quarter
  • Easily available documentation after quarter release and expert helping team to train to use and advocate new features
  • High transperancy in forecast
  • Integration with SAP S/4 and BTP
  • All end to end sales process integration in one omni system highly integrated with service cloud as well
  • More sales automation helping better lead management and helped more lead and opportunity conversion ratio
The integration with SAP S4 Hana had helped to complete the fulfillment and get the real time information on the sales order status or pricing and Product availability is a plus point when quote are floating from sales application in SAP Sales Cloud with sales team on the field
Best product with tight integration with all SAP system like s/4 and BTP and service cloud and success factor
SAP Sales Cloud is Tightly integrated with SAP S/4 Hana while the integration and transfer of data with user interface was challenging inearlier Salesforce Sales Cloud being non SAP product at hight cost

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Well suited scenario - High impact of integration of data and complaint data management with all process from lead, opportunity, quote integration with order management in S4 Hana and customer and product integration with SAP S4 Hana system Less appropriate - more compatibility in mobile interface and easy made o data features and new quarterly features readily explain required in video format inside the tenant with train icon or video material inside SAP Sales Cloud to help new user well versed with the SAP Sales Cloud

SAP Sales Cloud Feature Ratings

9.2
Customer data management / contact management
9
Workflow management
9
Territory management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
9.5
Lead management
10
Email marketing
9
9.5
Task management
9
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
10.0
Mobile access
10

Using SAP Sales Cloud

100 - Sales Team
Sales Team they represent and are present in various countries and geographical location
  • Sales integration with Outlook and SAP S/ 4 Hana
  • Mobile usage in the field from the mobile application
  • Scheduling and sync appointment with Outlook
Ofcourse it's best tightly integration with SAP S/4 Hana

Evaluating SAP Sales Cloud and Competitors

Yes - Excel
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
Scalable with SAP S4 Hana out of the box integration being from SAP Family of product
Will go with SAP sales cloud due to its high less cost in license and maintenance which is done by SAP with regular upgrade and network and basis support

SAP Sales Cloud Implementation

Best in the world to implement within few months
  • Third-party professional services
Yes - Discovery, prepare, explore, realize, deploy, Run
Change management was a major issue with the implementation - Make the team aware of change and training to use system to their maximum potential
  • Integration with other applications
  • Data management and cleansing

SAP Sales Cloud Training

  • Online Training
Interactive videos from onlinesap

Configuring SAP Sales Cloud

It's very much interactive like KUT and other data migration tool and cockpit and Integration is out of the box standard
Use SAP Sales to utilizes to its full potential
Yes - we have customized the interface extensively
Yes - we have added extensive custom code
Outlook integration

SAP Sales Cloud Support

Whenever we face challenge with issue the support team is quite agile and efficient with sharing knowledge article and helping documents to keep the issue resolved at quick pace
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Poor followup
Problems left unsolved
No premium support purchase,Customer support is flexible and we didn't have any complications to go to buy premium support
Yes - Yes the support team helps with knowledge management and efficient helps in same time zone with ease easy going call support help as well if we want to expedite the ticket
When we were going live SAP helped with all our issue resolving helping the correct time to go live without any issue

Using SAP Sales Cloud

User friendly
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Outlook integration
  • Lead management
  • Opportunity management
  • SAP S/4 integration with backend for customer products pricing and ATP with order fulfillment
  • Pricing request with complicated variant product
Yes - Good

SAP Sales Cloud Reliability

Integrating SAP Sales Cloud

  • SAP S/4 Hana
  • SAP BTP
  • SAP Success factor
  • SAP signavio
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
Keep the process standard and use SAP Best practices and SAP quarterly upgrade use to maximize business potential return on investment and

Relationship with SAP

Cloud being the driver success factor with ease of implementation in few months
Stay as standard as possible and use SAP Best practices

Upgrading SAP Sales Cloud

Yes - Went smoothly without any business disruption
  • Exciting new features
  • More user adoption
  • More user friendly benefits
  • Automation and Gen AI capabilities
  • Machine learning solutions

Comments

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