SAP Sales Cloud Advancements
May 28, 2025

SAP Sales Cloud Advancements

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Quotes and Contracts

Overall Satisfaction with SAP Sales Cloud

We use SAP Sales Cloud to facilitate the lead to customer conversation process. It smoothly orchestrates each step of the process while validating checks along the journey.

Pros

  • Lead to quote process
  • Contact management
  • Lead to customer conversion
  • Activity management
  • Team engagement and coordination
  • Data management

Cons

  • Industry specific sales journey
  • Consolidated Account and Individual Customer objects
  • Improved query capabilities
  • More robust transport management
The integration with ERP has been a tremendous value add in improving data quality and streamlining the workflow.
The tool is flexible and scalable to support our business users.
It’s very similar, but Salesforce has an edge on query capabilities and less reliance on custom code for enhancements with strong transport management.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

For the utilities business, we had to custom build the lead to quote and customer conversion process. Hopefully BTP will offer apps that we can extend to our instance to maintain a more clean core model. It is well suited for customization, but that comes at a cost of technical debt.

SAP Sales Cloud Feature Ratings

9.1
Customer data management / contact management
8
Workflow management
9
Territory management
10
Opportunity management
10
Contract management
6
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
8.0
Lead management
8
7.0
Task management
8
Reporting
6
8.0
Pipeline visualization
10
Customizable reports
6
8.8
Custom fields
7
Custom objects
9
Scripting environment
9
API for custom integration
10
9.5
Role-based user permissions
9
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
Platform ()
Not Rated

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