Powerful Integration Strong Sales Performance
May 14, 2025

Powerful Integration Strong Sales Performance

Madison Crane | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • Billing and Revenue Management
  • SAP Intelligent Sales Execution (Datahug)
  • CallidusCloud Badgeville / SalesMotivate (legacy product)

Overall Satisfaction with SAP Sales Cloud

We use SAP Sales Cloud to manage our sales from start to end. It helps us to keep all the information about our customer in a single place, which makes it simple to track deals and stay organized. It makes our sales fast and efficient, and our team can work together and faster.

Pros

  • Real-time visibility into the sales pipeline
  • Integrates smoothly with other SAP tools
  • Mobile access for field teams
  • Offers advanced dashboards and analytics
  • Handles complex pricing and product configurations

Cons

  • User interface
  • Mobile app functionality
  • Reporting and analytics could be more flexible
  • Increased deal closure rate
  • Improved forecasting accuracy
  • Higher sales rep productivity
  • Underutilized features
When we connected SAP Sales Cloud with our other systems, our sales team could instantly check stock levels, prices, and past orders. Which helps them to understand our customers and clients so they are able to help them efficiently. Our sales team can better understand customers and provide them with accurate information when they ask questions thanks to the ERP connection with SAP Sales Cloud. This helps them close deals with our clients.
I would give it a 9 out of 10 rating because with its help now we are increasing our sales day by day, and our clients are also happy because we can make notes of their conversations while we talk to them. It helps us to understand our customer's nature next time we connect with them for discussions.
We choose SAP Sales Cloud over HubSpot CRM because we have a large number of customers to handle, and their needs need to be personalized. Which are offered accurately by SAP Sales Cloud. In our experience, HubSpot has some issues when the number of customers increases. Our company is growing day by day, so we need reliable software, which is SAP Sales Cloud.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

We use SAP Sales Cloud to manage healthcare products and plans that include multiple stakeholders and months of negotiations. For example, we had a deal with a customer who wanted to buy some healthcare software from us to manage his hospital's labs, so we had a very long discussion with him about it, and after a very long conversation and time. We cracked the deal with him, and we were able to focus on that customer because of SAP Sales Cloud.

SAP Sales Cloud Feature Ratings

8.8
Customer data management / contact management
9
Workflow management
9
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
8.7
Case management
8
Call center management
9
Help desk management
9
8.5
Lead management
8
Email marketing
9
9.0
Task management
10
Billing and invoicing management
9
Reporting
8
8.3
Forecasting
8
Pipeline visualization
9
Customizable reports
8
8.5
Custom fields
9
Custom objects
8
Scripting environment
9
API for custom integration
8
9.0
Role-based user permissions
9
Single sign-on capability
9
9.5
Social data
10
Social engagement
9
9.0
Marketing automation
9
Compensation management
9
8.0
Mobile access
8

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