SAP Sales Cloud
May 28, 2025

SAP Sales Cloud

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Quotes and Contracts

Overall Satisfaction with SAP Sales Cloud

We use SAP Sales Cloud for leads and opportunities generation.

Pros

  • Ease of use
  • Easy adaption

Cons

  • Integration with other SAP systems
  • Enabled our company to go to one global CRM
The integration between our SAP systems have been a pain point. A lot of duplicate efforts like duplicating master data. User experience between the various systems is not smooth, users have to jump from one system to another to get information they need or to perform tasks.
Difficult to scale if integrated with other systems, including other SAP systems.

Do you think SAP Sales Cloud delivers good value for the price?

Not sure

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

No

It provides a global view of leads and opportunities for our organization. Integration with CPQ and S4 is not smooth.

SAP Sales Cloud Feature Ratings

5.8
Customer data management / contact management
5
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
Not Rated
Quote & order management
5
Channel / partner relationship management
4
6.0
Case management
6
7.0
Lead management
7
6.0
Task management
7
Reporting
5
5.7
Forecasting
6
Pipeline visualization
6
Customizable reports
5
5.8
Custom fields
7
Custom objects
7
Scripting environment
4
API for custom integration
5
8.0
Role-based user permissions
8
Single sign-on capability
8
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
7.0
Mobile access
7

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