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Service Cloud-For Efficiency in customer service.
May 30, 2023

Service Cloud-For Efficiency in customer service.

Daljeet Singh Kohli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

CTI Integration solves manual calls and chats, Guided sales from leads to sales orders remove all manual efforts, workflows, and notifications to help inefficiencies.
  • Email to ticket creation.
  • SLAs in the ticket.
  • Customer Overview and details on one screen.
  • CTI Integration.
  • Customization is time-consuming.
  • Custom Integration with Non-SAP and SAP.
  • Customer service resolution time has improved.
  • Managers have better visibility.
  • Less Manual labor.
It's easy to integrate with SAP On-Prem, the rest of the services there have to be custom developments which is time-wasting.
SLA improvement, reporting improvement.
Integration with SAP on Prem, Ease of use Multiple Integration options available.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

No

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Email to Ticket, Ticket SLA, On-screen (KUT) extensions, routing rules, Integration with SAP on Prem.