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ScienceLogic SL1 - an attempt was made
August 31, 2023

ScienceLogic SL1 - an attempt was made

Peter Alexander | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

We implemented it successfully - upgrading to newer versions was a disaster however
ScienceLogic SL1 is used to monitor devices across Datacom and our customers. Enabling alerts to events, ticket creation etc.
Both
  • It is effective for monitoring common devices
  • The ap2 interface is generally pleasant to use
  • PowerFlow
  • Support - time to resolution
  • Support - fast access to engineering
  • Cohesive UI/UX - why does the classic UI still exist?
  • Bug finding - we feel like glorified beta testers (see comments about support)
  • UX - if you have to explain how things work, you've failed. e.g. there are pages where three buttons all have the same text and all do different things!
  • utilisation of AI across the board.

Do you think ScienceLogic SL1 delivers good value for the price?

No

Are you happy with ScienceLogic SL1's feature set?

No

Did ScienceLogic SL1 live up to sales and marketing promises?

No

Did implementation of ScienceLogic SL1 go as expected?

No

Would you buy ScienceLogic SL1 again?

No

In my experience, it seems to be well suited to basic monitoring. I think if you need anything more than that, including needing a system not riddled with bugs, prompt support, or a cohesive user experience - look elsewhere