ScienceLogic SL1 Reviews

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Score 7.8 out of 100

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Reviews (1-25 of 132)

Rob Duram | TrustRadius Reviewer
April 27, 2020

SL1 Shines

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automation engine - easy to take scripted action on specific device events.
  • Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
  • Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.
  • Built-in Reporting - the reporting engine that comes with the platform is woefully inadequate to perform most of any report request that is not a very simple and basic output of data.
  • Continuous Integration/Continuous Deployment support - the platform is bound by Power-Packs for deployment of monitoring solutions for specific device types. These are great when first starting out using the platform as they allow you to on-board several types of device support, but when you mature and start building your own actions and monitoring solutions, they are cumbersome to work with.
  • Current Platform Architecture - the main CDB design requires lots of memory and CPU to handle the load of all the threaded processing of even a few thousand monitored devices. To scale up to several thousand or tens of thousands if devices becomes a pricing hurdle. Also, in a cloud deployment strategy, this processing power comes at a hefty price for cloud resources, not including the pricey SL1 license costs as well.
  • Custom development support - when you start developing your own snippet actions for monitoring custom devices or solutions, ScienceLogic only provides a pay-for Professional Services resource to assist you in even the smallest of development questions. The product customer support desk will not spend time discussing development solutions and providing development support. This has been an issue for SL from the beginning and the company needs to put together a development support arm.
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John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer
April 22, 2020

ScienceLogic - Enterprise Considerations

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Deep monitoring across infrastructure components and with 8.12 across application layers
  • Device discovery which builds infrastructure components
  • ServiceNow Integration for CMDB driven device discovery as well as event-to-incident integration and automation
  • Runbook Automation controlling notification as well as leading to remediation capabilities
  • Event richness enabling detection of leading events which occur prior to a failure
  • 12 introduces #multitenancy support which enables Enterprise with many Organizations to share (read-only) properties and performance data across Organizations without compromising credentials with inappropriate access. This is the first release of this feature and we are only now evaluating the well-communicated delivery against our requirements. This has been communicated as only being applicable via the new UI.
  • Monitor thyself. We have found data gappiness issues which stem from incomprehensible / non-actionable system messages. The system is unable to communicate SIGTERM when used as a timeout (implying capacity issues) and SIGTERM when actually used as a fault (implying something non-actionable). The advisory services team is going to help, but this needs to be productized and shipped rather than be made available by customer success manager engagement. Things that SHOULD have results but do not should throw a under-collected event by the type of collection which is under reported. This should have a dynamic part of the event giving specific numbers not bland / generic statements that have to be interpreted. The platform team should immediately recognize the fault because the numbers are relevant. These events should be actionable, either referencing KB articles or some other specific remediation plan.
  • Data collector load v. capacity planning in both a vertical (cpu, memory, disk) and horizontal (more collectors). The data collector specs are very stale. 4x24G is recommended for 1000 devices but customers frequently view that as individual devices, not the DCM trees found during discovery. Those tend to be my expect N (<= 1000) devices + M (which are barely understood records and which are typically treated as zero, when in fact these devices are what blow through the assumed 4x24G capacity spec). Need a horizontal-infra-scaling event as well as a vertical-capacity-limit event to be thrown when more collectors are needed.
  • Actionable events. My end users barely understand the events. Referencing a KB article by URL might help users and admins in remediation. If you already understand the events they are obvious. If you don't, such as timeouts, having an article which helps people identify standard remediation steps will help close outages faster. Most events are contextual. Pointing users at that context will help.
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Scott Landrum | TrustRadius Reviewer
May 04, 2020

Future-proof IT operations platform that is always looking forward.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The ability to mix collection methods makes ScienceLogic SL1 particularly flexible.
  • Built-in device-specific dashboards provide a one-stop place to see everything associated with a monitored device. It's good to see the new UI has continued this with the device investigator.
  • API access to pull from or push to the SL1 platform is a powerful aspect of the integration capabilities of ScienceLogic SL1.
  • Easily adding new data points makes it easy to expand the scope of the collected data and the importance of the ScienceLogic SL1 platform in the enterprise.
  • Reporting: The reporting mechanism is too complex for the average user. An easier method to query the underlying data would be very beneficial.
  • UI inconsistencies. The new UI appears to resolve that.
  • Documentation: while there is a vast amount of documentation, examples that are applicable to the real world would go a long way towards the adoption of more features of the platform.
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Brian Vinson | TrustRadius Reviewer
May 01, 2020

Fantastic Modular Monitoring Solution with Great Enterprise Level Support

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Modularization; ability to add monitoring to new technologies via downloadable "power packs"
  • Customization and granularity of alerting
  • Big potential for automating processes for those with developer-like knowledge
  • Reports are confusing and crafting new ones is very tedious
  • Some basic functionality lacking in alerting (ex: cannot keep a dynamic list if one item is removed from it).
  • Web console and menus can be overwhelming for those without training.
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Raphael Eyum | TrustRadius Reviewer
April 28, 2020

Great Monitoring Tool

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • SL1 can be used to monitor any kind of devices both physical and virtual including cloud systems.
  • SL1 gives you the ability to automate tasks using simple pre-define templates.
  • SL1 uses AIOPS, which is one of the best practices for this modern times for any tool.
  • Better user interface.
  • API integration with other tools.
  • Message collector for syslog should be incorporated, not an option.
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David Grindstaff | TrustRadius Reviewer
April 22, 2020

ScienceLogic SL1 - THE monitoring tool going forwards!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • There is no other platform on the market that offers the flexibility as ScienceLogic.
  • If you have a clear vision of where your organization wants to go, ScienceLogic gives you the platform and tools to make that happen.
  • The rich feature set out of the box is excellent, and the customizations available through powerpacks and snippet data collection is extremely powerful.
  • The lack of clear communication on upcoming features and additions to the product can be a little confusing at times, but they are working to improve this.
  • The UI is a bit rough, however this is being addressed in an upcoming release.
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Robert Gruener | TrustRadius Reviewer
April 21, 2020

A very flexible platform to cover many different requirements

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Robust platform able to be easily upgraded
  • Great support
  • Not locked into vendor monitoring solutions - you can create your own
  • Able to scale up to many thousands of devices
  • The remote monitoring of devices using distributed collectors
  • Better guides are needed on how to implement various features, particularly writing code snippets
  • It takes a lot of work to bring a new system up to speed and better out of box functionality is needed.
  • Release notes can be limited and often do not describe new features
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Nicolai Sally | TrustRadius Reviewer
April 21, 2020

SL1 for the world

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Short time to market, quick intuitive deployment and standard based on standard powerpacks and consolidation of monitoring parameters.
  • Ease of use and comprehensive presentation of monitoring data in standard or customized dashboards.
  • Integration with ServiceNow (this architecture and features could well be enhanced).
  • Integration with ITSM, ServiceNow in particular, reference architecture, best practice, user group.
  • Interoperability with Azure - how to apply SL1 monitoring on Azure.
  • Interoperability with Cisco UC - how to apply SL1 monitoring on Cisco UC.
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Mickey Mehta | TrustRadius Reviewer
April 22, 2020

Just a try

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Correlation
  • Incident reduction
  • P1 Outage handling
  • Dashboards
  • On your website, please include a doc for the offline upgrade if it is not there, as I didn't find one.
  • ITSM testing with ServiceNow.
  • PerconaCluster.
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Charles Wood | TrustRadius Reviewer
April 21, 2020

10 Years through thick and thin.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • ScienceLogic is generally quick to respond to issues we find.
  • ScienceLogic provides very detailed monitoring solutions for the major product vendors.
  • QA does not test the product to the scale that some customers may use it leading to potentially revenue impacting outages.
  • Documentation around some of the power-packs released for public consumption.
  • Certain things have been broken in the existing UI and have gone overlooked while developing the "new" UI.
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Pavan Kumar | TrustRadius Reviewer
December 28, 2019

Better monitoring with in Budget

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy integration with SNOW
  • Multi protocol / services monitoring
  • Multiple power packs for different vendor devices
  • Out-of-box reports are not useful; need paid support for any modification.
  • Normal incident takes more time to resolve from SL1 support.
  • Bugs left unaddressed
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Anonymous | TrustRadius Reviewer
May 02, 2020

Tremendous one stop AIOps solution if you need something that works and is not highly specialized in any particular area.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quick Infrastructure discovery.
  • Correlation of the discovered events to the services they affect.
  • Automated baselining.
  • Short deployment time.
  • Low price when compared to the competitors.
  • Integration with other systems (ticketing, change, etc.).
  • Compliance with the industry standards (ITIL).
  • Ticketing system could be improved.
  • User interface can be confusing to the new users.
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Anonymous | TrustRadius Reviewer
April 25, 2020

SL1 Automation: AI ops is the future

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Flexibility to customize almost everything, thresholds (per device), access, etc.
  • Amount of data in product, closest to single pane of glass.
  • Ease of use, navigating product is simple. New UI is great.
  • Ability to utilize Downstream Suppression within different organizations. Monitoring multiple organizations requires an all or none with downstream suppression.
  • Access and hooks to the product can be cumbersome and almost too granular.
  • No configuration management or Netflow data. These additions could be game-changers for the product.
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Anonymous | TrustRadius Reviewer
April 24, 2020

ScienceLogic collapses multiple NMS into one and provides un-thought of before benefits

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Developer friendly
  • Easy to train customer base on its use.
  • Architecture/stack is modern.
  • The support process is slow.
  • Support level one has proven very unhelpful to power users.
  • The upgrade process is tedious and prone to failure.
Read this authenticated review

About ScienceLogic SL1

SL1 enables companies to digitally transform by removing the difficulty of managing complex, distributed IT services. SL1 collects and analyzes millions of data points across IT to help make sense of it all. It automatically provides a complete inventory, tracks dynamic relationships between technologies, notifies about issues needing immediate attention, and enables corrective actions–all in real time.

With SL1 the user can:

  • See everything across cloud and distributed architectures. Discover all IT components within enterprise–standard and unique–across physical, virtual, and cloud. Collect and store a variety of data in a clean and normalized data lake.
  • Contextualize data through relationship mapping, artificial intelligence (AI) and machine learning (ML) for actionable insights–understand relationships between infrastructure, applications, and business services. Use this context to gain insights.

  • Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate actions at cloud scale.

ScienceLogic SL1 Features

Has featureAny Infrastructure, Any App: SL1 is one platform to monitor, map, alert, and automate operational actions across the network, storage, server, cloud, and application teams. Consolidate existing tools and benefit from a single clean data lake for modern IT operations management.
Has featureAutomate IT Ops: SL1 provides real-time, contextual data to automate the steps to find and fix customer and business-impacting problems caused by IT infrastructure.
Has featureITSM Integration: Keep the CMDB accurate, automate incident management, change management, and other ITIL processes.
Has featureHybrid and Multi-Cloud Ready : With SL1, it doesn’t matter if infrastructure and apps are running on-premises, in the cloud, or both. SL1 brings them all together with in-depth operational support for cloud platforms including AWS, Azure, Google, OpenStack, IBM Cloud, Alibaba, VMware Cloud for AWS, and more.
Has featureTrue Multi-Tenancy: Whether for an MSP needing a multi-tenant solution or an enterprise supporting a shared services model.
Has featureService-Centric Visibility: SL1 isolates the root cause of poor app performance caused by shared infrastructure. It automatically maps infrastructure and applications to provide service-level visibility – key for any customer-focused organization.
Has featureReal-Time Continuous Discovery: SL1’s patented, continuous discovery reveals IT infrastructure and applications in real time—whether on-premises or in the cloud.
Has featureAny Technology, Any Vendor: SL1 offers pre-built integrations for numerous technologies and applications—both old and new—that include best practice monitoring policies, and pre-configured dashboards.
Has featureData Lake Powered by Context: SL1’s patented PowerMap technology applies ML to automatically map and track dynamic relationships, dependencies, and behaviors within and across clouds, infrastructure, apps, and business services.
Has featureFuture-Proof the Business: SL1’s patented PowerSync technology allows easy access to data and removes barriers to doing business. Bring any data in and act on it. Push the data out to promote a unified ecosystem.

ScienceLogic SL1 Screenshots

ScienceLogic SL1 Videos (4)

Watch Boost Your ServiceNow Investment With Real-Time CMDB Accuracy

Watch ScienceLogic SL1: Bring Context to AIOps

Watch ScienceLogic SL1: Integrations for AIOps

Watch AIOps: ScienceLogic's Guide to Operational Readiness

ScienceLogic SL1 Downloadables

ScienceLogic SL1 Integrations

VMware NSX, Cisco HyperFlex, AppDynamics, New Relic, Dynatrace, FlexPod, Network -Cisco, Meraki, Juniper, F5, etc., Storage - Dell EMC, NetApp, Pure, HP/Nimble, etc., Cloud -AWS, Azure, Google, IBM, Aliyun, Openstack, etc., Applications -Microsoft, SAP, etc., Compute -VMWare, Microsoft Hyper-V, KVM, Linux, Unix, Converged -Nutanix, Unified Communications and video - Cisco, Polycom, Tandberg

ScienceLogic SL1 Competitors

Moogsoft, Dynatrace, LogicMonitor, Solarwinds, Broadcom CA, BMC, IBM, MicroFocus/HP, ServiceNow ITOM, Splunk ITOM, Zenoss


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
SL1 Infrastructure Health$0per device
SL1 Application Health$0per node
SL1 Service Health$0per device
SL1 Incident Automation$0per device

ScienceLogic SL1 Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

ScienceLogic SL1 Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar
Customer Success Managers
Online Training / eLearning

ScienceLogic SL1 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac, UNIX
Mobile Application:No
Supported Countries:Americas, EMEA, APAC
Supported Languages: English