ScienceLogic SL1 Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
218 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Do you work for this company? Learn how we help vendors

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 134)

Companies can't remove reviews or game the system. Here's why.
March 04, 2021
Aditya Dev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Monitor the large set of network devices very well.
  • Gives a detailed analysis of system performance in terms of graphs which makes it easy to read and understand.
  • Nice GUI to facilitate all the required options in the front without missing the deep dive options in case if someone wants to look into details.
  • Placement of the options are in such a way that it is very convenient for the engineers to look into the information they are seeking.
  • Taking the auto backup of the devices will be one feature I would like to see in it.
  • Running the script on the devices feature will be very useful.
  • Firing the command on set of devices will be an added advantage.
Read Aditya Dev's full review
March 02, 2021
John &quot;Frotz&quot; Fa'atuai | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Deep monitoring across infrastructure components and with 8.12 across application layers
  • Device discovery which builds infrastructure components
  • ServiceNow Integration for CMDB driven device discovery as well as event-to-incident integration and automation
  • Runbook Automation controlling notification as well as leading to remediation capabilities
  • Event richness enabling detection of leading events which occur prior to a failure
  • 12 introduces #multitenancy support which enables Enterprise with many Organizations to share (read-only) properties and performance data across Organizations without compromising credentials with inappropriate access. This is the first release of this feature and we are only now evaluating the well-communicated delivery against our requirements. This has been communicated as only being applicable via the new UI.
  • Monitor thyself. We have found data gappiness issues which stem from incomprehensible / non-actionable system messages. The system is unable to communicate SIGTERM when used as a timeout (implying capacity issues) and SIGTERM when actually used as a fault (implying something non-actionable). The advisory services team is going to help, but this needs to be productized and shipped rather than be made available by customer success manager engagement. Things that SHOULD have results but do not should throw a under-collected event by the type of collection which is under reported. This should have a dynamic part of the event giving specific numbers not bland / generic statements that have to be interpreted. The platform team should immediately recognize the fault because the numbers are relevant. These events should be actionable, either referencing KB articles or some other specific remediation plan.
  • Data collector load v. capacity planning in both a vertical (cpu, memory, disk) and horizontal (more collectors). The data collector specs are very stale. 4x24G is recommended for 1000 devices but customers frequently view that as individual devices, not the DCM trees found during discovery. Those tend to be my expect N (<= 1000) devices + M (which are barely understood records and which are typically treated as zero, when in fact these devices are what blow through the assumed 4x24G capacity spec). Need a horizontal-infra-scaling event as well as a vertical-capacity-limit event to be thrown when more collectors are needed.
  • Actionable events. My end users barely understand the events. Referencing a KB article by URL might help users and admins in remediation. If you already understand the events they are obvious. If you don't, such as timeouts, having an article which helps people identify standard remediation steps will help close outages faster. Most events are contextual. Pointing users at that context will help.
Read John "Frotz" Fa'atuai's full review
March 02, 2021
Matthew Carter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Flexibility and coverage for the full spectrum of device types and use cases.
  • Robust automation and event management interaction.
  • Ability to write custom snippets for various actions/collections creates high customization ceiling for solving problems.
  • HA/DR requires dedicated physical hardware to my knowledge.
Read Matthew Carter's full review
March 02, 2021
Rob Duram | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automation engine - easy to take scripted action on specific device events.
  • Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
  • Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.
  • Built-in Reporting - the reporting engine that comes with the platform is woefully inadequate to perform most of any report request that is not a very simple and basic output of data.
  • Continuous Integration/Continuous Deployment support - the platform is bound by Power-Packs for deployment of monitoring solutions for specific device types. These are great when first starting out using the platform as they allow you to on-board several types of device support, but when you mature and start building your own actions and monitoring solutions, they are cumbersome to work with.
  • Current Platform Architecture - the main CDB design requires lots of memory and CPU to handle the load of all the threaded processing of even a few thousand monitored devices. To scale up to several thousand or tens of thousands if devices becomes a pricing hurdle. Also, in a cloud deployment strategy, this processing power comes at a hefty price for cloud resources, not including the pricey SL1 license costs as well.
  • Custom development support - when you start developing your own snippet actions for monitoring custom devices or solutions, ScienceLogic only provides a pay-for Professional Services resource to assist you in even the smallest of development questions. The product customer support desk will not spend time discussing development solutions and providing development support. This has been an issue for SL from the beginning and the company needs to put together a development support arm.
Read Rob Duram's full review
March 02, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • UI is good.
  • Alerts feature has been beneficial.
  • API makes it easy to pull data for developers.
  • API are not robust since they fail sometimes due to multiple requests.
  • API documentation could be bettered.
  • UI is a little slow and dodgy sometimes.
Read this authenticated review
March 02, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source

Pros and Cons

  • Flexibility through scripting.
  • Easy installation and upgrade.
  • Wide community on the internet.
  • Unwanted automation that causes rework like the auto alignment monitoring.
  • Database monitoring on a full spectrum.
  • Old GUI still connected with Nagios.
Read this authenticated review
March 03, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Network Discovery: It is able to discover devices based on a plethora of mechanisms (SNMP, API, Netconf, etc.) with little effort.
  • Event processing: It includes event policies for a massive number of technology-specific events with a granular severity classification schema.
  • Dynamic modeling: It is highly accurate in determining which collections (performance, faults, etc.) are aligned to each network node or component based on the discovered device class.
  • Reporting: The reporting engine embedded in ScienceLogic is not really robust and does not provide a development framework that provides the level of sophistication demanded by certain technologies.
  • Scalability: ScienceLogic DB does not scale very well for large networks or, at least, the sizing criteria are not clearly defined.
  • Integration with ITSM systems.
Read this authenticated review
March 03, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Server monitoring
  • Network monitoring
  • Application URL monitoring
  • Database monitoring
  • Dashboard customization process needs to be improved
  • Reporting part requires improvement
  • Agent-based monitoring needs to be improved
Read this authenticated review
March 02, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Agentless solution minimizes the time we spend patching for security needs.
  • Report and Dashboard are easy to create and use
  • Price
  • Easy customization
  • Runbook automation
  • The data collectors/database required hardware is way more complex than the documentation indicates. When you use more "heavy" collections (such as PowerShell), achieving 5k devices or more you will need some hundreds of RAM for your database and some dozens of RAM for your collections.
  • There are several powerpacks that need to be enhanced (some are really bad). We had to develop several snippets on our own.
  • If you want to use the tool a little bit deeper you should program in python and know what is being monitored.
  • Not a good solution to monitor logs (agentless solution that requires an agent to monitor logs)
Read this authenticated review
March 02, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Cisco device monitoring
  • Ticketing integration
  • Trap ticketing
  • Release power packs for new products faster
Read this authenticated review
March 02, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Discovery of different types of devices in one session using multiple credential types
  • Very custom dashboards
  • granular roles and rights
  • Support could be more responsive
Read this authenticated review
May 04, 2020
Scott Landrum | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The ability to mix collection methods makes ScienceLogic SL1 particularly flexible.
  • Built-in device-specific dashboards provide a one-stop place to see everything associated with a monitored device. It's good to see the new UI has continued this with the device investigator.
  • API access to pull from or push to the SL1 platform is a powerful aspect of the integration capabilities of ScienceLogic SL1.
  • Easily adding new data points makes it easy to expand the scope of the collected data and the importance of the ScienceLogic SL1 platform in the enterprise.
  • Reporting: The reporting mechanism is too complex for the average user. An easier method to query the underlying data would be very beneficial.
  • UI inconsistencies. The new UI appears to resolve that.
  • Documentation: while there is a vast amount of documentation, examples that are applicable to the real world would go a long way towards the adoption of more features of the platform.
Read Scott Landrum's full review
May 01, 2020
Brian Vinson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Modularization; ability to add monitoring to new technologies via downloadable "power packs"
  • Customization and granularity of alerting
  • Big potential for automating processes for those with developer-like knowledge
  • Reports are confusing and crafting new ones is very tedious
  • Some basic functionality lacking in alerting (ex: cannot keep a dynamic list if one item is removed from it).
  • Web console and menus can be overwhelming for those without training.
Read Brian Vinson's full review
April 28, 2020
Raphael Eyum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • SL1 can be used to monitor any kind of devices both physical and virtual including cloud systems.
  • SL1 gives you the ability to automate tasks using simple pre-define templates.
  • SL1 uses AIOPS, which is one of the best practices for this modern times for any tool.
  • Better user interface.
  • API integration with other tools.
  • Message collector for syslog should be incorporated, not an option.
Read Raphael Eyum's full review
April 25, 2020
Aakanksha Narang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Real time discover
  • Analytics/machine learning
  • Data lake
  • Real-time context
  • AIOps
  • Derive relationships
  • Applications, infrastructure, cloud, and IoT
  • IT operations
  • Refine data
  • Real-time context
  • Distributed architecture
  • Network
Read Aakanksha Narang's full review
April 22, 2020
David Grindstaff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • There is no other platform on the market that offers the flexibility as ScienceLogic.
  • If you have a clear vision of where your organization wants to go, ScienceLogic gives you the platform and tools to make that happen.
  • The rich feature set out of the box is excellent, and the customizations available through powerpacks and snippet data collection is extremely powerful.
  • The lack of clear communication on upcoming features and additions to the product can be a little confusing at times, but they are working to improve this.
  • The UI is a bit rough, however this is being addressed in an upcoming release.
Read David Grindstaff's full review
April 21, 2020
Andy Winters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Eventing
  • Reporting
  • Dashboards
  • Need more PowerPacks for large vendors.
  • Can take some time to get PowerPacks updated.
  • Better application monitoring.
Read Andy Winters's full review
April 21, 2020
Robert Gruener | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Robust platform able to be easily upgraded
  • Great support
  • Not locked into vendor monitoring solutions - you can create your own
  • Able to scale up to many thousands of devices
  • The remote monitoring of devices using distributed collectors
  • Better guides are needed on how to implement various features, particularly writing code snippets
  • It takes a lot of work to bring a new system up to speed and better out of box functionality is needed.
  • Release notes can be limited and often do not describe new features
Read Robert Gruener's full review
April 21, 2020
Nicolai Sally | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Short time to market, quick intuitive deployment and standard based on standard powerpacks and consolidation of monitoring parameters.
  • Ease of use and comprehensive presentation of monitoring data in standard or customized dashboards.
  • Integration with ServiceNow (this architecture and features could well be enhanced).
  • Integration with ITSM, ServiceNow in particular, reference architecture, best practice, user group.
  • Interoperability with Azure - how to apply SL1 monitoring on Azure.
  • Interoperability with Cisco UC - how to apply SL1 monitoring on Cisco UC.
Read Nicolai Sally's full review
April 21, 2020
silvia morini | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Helpful dashboards.
  • Agent-less - easy to implement.
  • Easy to add collectors or increase the number of device monitored.
  • Good support.
  • Customization on monitoring needs.
  • Facilitate the credentials process.
Read silvia morini's full review
May 04, 2020
Sahaj Patel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Review Source

Pros and Cons

  • Power packs
  • User Friendly
  • Vendor relationship
  • Dynamic applications
  • BGP monitoring
  • Windows monitoring as a whole (Asynchronous collections)
Read Sahaj Patel's full review

What is ScienceLogic SL1?

The ScienceLogic SL1 platform aims to enable companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. SL1 uses patented discovery techniques to find everything in a network, so users get visibility across all technologies and vendors running anywhere in data centers or clouds. The vendor states the advantage of SL1 is that it collects and analyzes millions of data points across an IT universe (made up of infrastructure, network, applications, and business services), to help users make sense of it all, share data, and automate IT processes.


With SL1, the user can:

  • See everything across cloud and distributed architectures. Discover all IT components—–across physical, virtual, and cloud. Collect, merge, and store a variety of data in a clean, normalized data lake.
  • Contextualize data through relationship mapping and machine learning (ML) for actionable insights. Use this context to understand the impact of infrastructure and applications on business service health and risk, accelerate root cause analysis, and execute recommended actions.
  • Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate workflows at cloud scale.

ScienceLogic SL1 Screenshots

ScienceLogic SL1 Videos (5)

Watch Eliminate Visibility Gaps While Driving Tool Consolidation

Watch Diagnose and Resolve Service Impacting Issues with Behavioral Correlation

Watch Automate Troubleshooting for Faster Root Cause Analysis

Watch Achieve CMDB Accuracy With Real-time Synchronization of Monitored Environment

Watch Understand Infrastructure Impact on Apps with AppDynamics

ScienceLogic SL1 Downloadables

ScienceLogic SL1 Integrations

Kubernetes, Cisco HyperFlex, Nimble, Hyper-V, MySQL, Dynatrace, New Relic, Cloud -AWS, Azure, Google Cloud, IBM Cloud, Aliyun, CloudStack, OpenStack, etc., Cloud Services – Amazon EKS, ECS, Fargate; Azure AKS; etc., Containers – Docker, etc., Software-defined Networks/WAN – Cisco, VMware, etc., Network - Cisco, F5, Juniper, Meraki, Riverbed, Aruba, Avaya, Fortinet, HP, etc., Storage - Dell EMC, NetApp, HPE, Hitachi, Nutanix, Pure Storage, etc., Hypervisors – VMware, Xen, KVM, etc., Operating Systems - Unix, Windows, Linux, Business Applications, Databases - Microsoft, SAP, Office 365, MS SQL Server, Oracle, IBM DB2, etc., APM - AppDynamics, etc., etc., Storage - Dell EMC, NetApp, Pure, HP/Nimble, etc., Cloud -AWS, Azure, Google, IBM, Aliyun, Openstack, etc., Applications -Microsoft, SAP, etc., Compute -VMWare, Microsoft Hyper-V, KVM, Linux, Unix, Converged -Nutanix, Unified Communications and video - Cisco, Polycom, Tandberg

ScienceLogic SL1 Competitors

LogicMonitor, Datadog, Moogsoft, OpsRamp, Dynatrace, SolarWinds, BMC, Broadcom CA, IBM, MicroFocus/HP, ServiceNow ITOM, Splunk ITOM, Zenoss

ScienceLogic SL1 Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring$0
SL1 Base – Infrastructure Monitoring, Topology & Event Correlation$0
SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows$0
SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation$0

ScienceLogic SL1 Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
0%
Enterprises (> 500 employees)
100%

ScienceLogic SL1 Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Customer Success Managers
Online Training / eLearning

ScienceLogic SL1 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac, UNIX
Mobile Application:No
Supported Countries:Americas, EMEA, APAC
Supported Languages: English