ScreenConnect Review
September 21, 2016
ScreenConnect Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
We use Screenconnect to remote control and manage our staff's desktops, laptops and tablets across Australia. It addresses the problem to use different software to remote control devices, and keeps everything centralized in a single pane of glass - and staff having to use different machines to remote control the computers.
- It manages devices with multiple monitors very well, and is easily configurable to use 1, 2 or all screens.
- It has a lot of useful plugins that you can integrate with the session, and within the ScreenConnect environment.
- I particularly like the Command Prompt integration feature, when you can't access the main desktop or environment, because the User Account is locked.
- It shows an easy overview of which devices are online, offline and how long they have been idle.
- The one-off Support Sessions, or Meetings are particularly useful, when directing a user to the Support Page so we can jump into their session.
- Windows 10 support seems to have some problems from time to time. But I'm sure that will resolve itself over time.
- There is a bug that seems to be apparent on Windows 10 - where you can't view the user's device, unless you blank their screens - and then you can see the desktop - which apparently is only in Windows 10. This is really annoying.
- It has allowed the business to reduce downtime on resolving users' problems through a quick and simple to use system.
- The business has saved a small amount of money by not switching to another remote management software.
The system provides a lot more features for remote support, and remote control whereas TeamViewer does not. Unlike TeamViewer, a ScreenConnect license is valid across software versions and devices. Software upgrades aren't required to access full functionality.
Screen Connect is cloud based – which means it goes where you go – with an account that you can access remotely/anywhere on the go and other staff can share the account should they need to remote control a computer.