ScreenConnect Review
September 21, 2016

ScreenConnect Review

Bradley Kjeldsen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use Screenconnect to remote control and manage our staff's desktops, laptops and tablets across Australia. It addresses the problem to use different software to remote control devices, and keeps everything centralized in a single pane of glass - and staff having to use different machines to remote control the computers.
  • It manages devices with multiple monitors very well, and is easily configurable to use 1, 2 or all screens.
  • It has a lot of useful plugins that you can integrate with the session, and within the ScreenConnect environment.
  • I particularly like the Command Prompt integration feature, when you can't access the main desktop or environment, because the User Account is locked.
  • It shows an easy overview of which devices are online, offline and how long they have been idle.
  • The one-off Support Sessions, or Meetings are particularly useful, when directing a user to the Support Page so we can jump into their session.
  • Windows 10 support seems to have some problems from time to time. But I'm sure that will resolve itself over time.
  • There is a bug that seems to be apparent on Windows 10 - where you can't view the user's device, unless you blank their screens - and then you can see the desktop - which apparently is only in Windows 10. This is really annoying.
  • It has allowed the business to reduce downtime on resolving users' problems through a quick and simple to use system.
  • The business has saved a small amount of money by not switching to another remote management software.

The system provides a lot more features for remote support, and remote control whereas TeamViewer does not. Unlike TeamViewer, a ScreenConnect license is valid across software versions and devices. Software upgrades aren't required to access full functionality.

Screen Connect is cloud based – which means it goes where you go – with an account that you can access remotely/anywhere on the go and other staff can share the account should they need to remote control a computer.

It's great tool if you want a simple cloud management environment to remote control devices in your organization, but still has a lot of functionality inside that you can use if you need to down the track. It's also great for ad-hoc support customers that you just need to direct to a website and they can just join a session so you can support them.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated