Overall Satisfaction with ScreenConnect
- It manages devices with multiple monitors very well, and is easily configurable to use 1, 2 or all screens.
- It has a lot of useful plugins that you can integrate with the session, and within the ScreenConnect environment.
- I particularly like the Command Prompt integration feature, when you can't access the main desktop or environment, because the User Account is locked.
- It shows an easy overview of which devices are online, offline and how long they have been idle.
- The one-off Support Sessions, or Meetings are particularly useful, when directing a user to the Support Page so we can jump into their session.
- Windows 10 support seems to have some problems from time to time. But I'm sure that will resolve itself over time.
- There is a bug that seems to be apparent on Windows 10 - where you can't view the user's device, unless you blank their screens - and then you can see the desktop - which apparently is only in Windows 10. This is really annoying.
- It has allowed the business to reduce downtime on resolving users' problems through a quick and simple to use system.
- The business has saved a small amount of money by not switching to another remote management software.
The system provides a lot more features for remote support, and remote control whereas TeamViewer does not. Unlike TeamViewer, a ScreenConnect license is valid across software versions and devices. Software upgrades aren't required to access full functionality.
Screen Connect is cloud based – which means it goes where you go – with an account that you can access remotely/anywhere on the go and other staff can share the account should they need to remote control a computer.