I truly love ScreenConnect!
September 20, 2016

I truly love ScreenConnect!

Kathryn Gibbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use ScreenConnect to provide user support to our clients.
  • We love how easy it is to connect users to a remote session. Not all of our client's are technology savvy, so using ScreenConnect has been a huge improvement over the previous products we've used.
  • We love the ability to print to our local printer and our PDF driver! Many of the other products we tried don't have that capability (or it's a limited function).
  • We love the flexibility to switch screens, which is useful when we do our training sessions.
  • I have honestly not found anything that I would say needs improvement.
  • It has certainly increased our speed in being able to provide support to clients.
We have used WebEx for QB ProAdvisors, LogMeIn Central, GoToMyPC, Team Viewer & Join.me.
In my opinion, ScreenConnect outshines them ALL! Better pricing, better ease of use, better connectivity, etc.
This is a great product for anyone who provides user support, training, or remote services to their customers.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
Not Rated