ScreenConnect (Control) - Great product, hope you never have to deal with humans though...
February 02, 2017
ScreenConnect (Control) - Great product, hope you never have to deal with humans though...
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
I use ScreenConnect (now called Control) to support my clients' workstations and servers.
- Easy connections
- Full Branding
- Getting emails returned from sales is like PULLING TEETH!
- No chat function until connected to client.
- Mac Client causes security warnings and I have to direct clients to system preferences > Security > Open Anyway.
- Huge time savings as opposed to Mikogo
- Cist is much less than Teamviewer/QuickSupport
Cost savings. I just wish I could convert my existing instance to a Canadian Billed service. Right now I want to open a new Canadian instance and close down my US billed one, but I cannot get the answer from staff after several emails I am not getting any answers. Moreover, the sales process was very confusing. As I was looking into other offerings, I had too many people contacting me and checking up I understand the internal process was changing.... but the customer experience in dealing with people internally leaves a LOT to be desired. I am totally frustrated right now. But I do like the software so I am torn as to whether to abandon or keep at it.