ScreenConnect (Control) - Great product, hope you never have to deal with humans though...
February 02, 2017

ScreenConnect (Control) - Great product, hope you never have to deal with humans though...

Ian Langdon | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

I use ScreenConnect (now called Control) to support my clients' workstations and servers.

Pros

  • Easy connections
  • Full Branding

Cons

  • Getting emails returned from sales is like PULLING TEETH!
  • No chat function until connected to client.
  • Mac Client causes security warnings and I have to direct clients to system preferences > Security > Open Anyway.
  • Huge time savings as opposed to Mikogo
  • Cist is much less than Teamviewer/QuickSupport
Cost savings. I just wish I could convert my existing instance to a Canadian Billed service. Right now I want to open a new Canadian instance and close down my US billed one, but I cannot get the answer from staff after several emails I am not getting any answers. Moreover, the sales process was very confusing. As I was looking into other offerings, I had too many people contacting me and checking up I understand the internal process was changing.... but the customer experience in dealing with people internally leaves a LOT to be desired. I am totally frustrated right now. But I do like the software so I am torn as to whether to abandon or keep at it.
Unattended connections work amazingly well. Getting clients to install the client is confusing on a Mac due to the security warnings.

ScreenConnect Feature Ratings

Remote Administration
6.4
Screen sharing
10
File transfer
8
Instant message
5
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
1
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Multi-platform remote control
Not Rated

Comments

  • Lesley Meunier | TrustRadius Reviewer
    Lesley Meunier
    commented 9 years ago
    Hello, Ian. Thank you for you honest feedback. We are disappointed to hear that you were not satisfied some of the functionality of ConnectWise Control and your experiences with communicating with our sales team. I will pass on your feedback to the appropriate departments so we can better evaluate our efforts.

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