ScreenConnect (Control) - Great product, hope you never have to deal with humans though...
February 02, 2017

ScreenConnect (Control) - Great product, hope you never have to deal with humans though...

Ian Langdon | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

I use ScreenConnect (now called Control) to support my clients' workstations and servers.
  • Easy connections
  • Full Branding
  • Getting emails returned from sales is like PULLING TEETH!
  • No chat function until connected to client.
  • Mac Client causes security warnings and I have to direct clients to system preferences > Security > Open Anyway.
  • Huge time savings as opposed to Mikogo
  • Cist is much less than Teamviewer/QuickSupport
Cost savings. I just wish I could convert my existing instance to a Canadian Billed service. Right now I want to open a new Canadian instance and close down my US billed one, but I cannot get the answer from staff after several emails I am not getting any answers. Moreover, the sales process was very confusing. As I was looking into other offerings, I had too many people contacting me and checking up I understand the internal process was changing.... but the customer experience in dealing with people internally leaves a LOT to be desired. I am totally frustrated right now. But I do like the software so I am torn as to whether to abandon or keep at it.
Unattended connections work amazingly well. Getting clients to install the client is confusing on a Mac due to the security warnings.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Multi-platform remote control
Not Rated