Competitor increased price by over 3000% and I am glad they did. This encouraged us to look for ScreenConnect and we are never going back!
February 03, 2017

Competitor increased price by over 3000% and I am glad they did. This encouraged us to look for ScreenConnect and we are never going back!

Brian Wyrick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

As an outsourced IT support company for small and medium businesses, we utilize ScreenConnect as a means of remote access for our customers. We use both unattended and ad-hoc connections as needed to connect to and maintain our customer's computers and networks.
  • Lightweight installer
  • Both unattended and ad-hoc utility
  • Customizable interface and grouping options
  • Excellent support
  • Owned by a company that constantly listens to feedback and adds features
  • Good feature set: wake lock, locking of keyboard/mouse, reboot and reconnect - including safe mode, etc.
  • No file system or registry access without remote connection
  • Limited reporting on computers or groups of computers (pulling event logs, installed programs, etc.)
  • Positive. One price for unlimited agents allows us to not worry about installing on as many computers as possible.
  • Positive. Ability to see what connections are already in session and connect. This allows managers to drop in to remote sessions and train technicians and assist if needed.
  • Positive. Lightweight installer and good video encoding allows for more effective access to customers with low bandwidth.
Historically we have used LogMeIn and TeamViewer. When we selected ScreenConnect we trialed GoToMyPC and Bomgar. We found ScreenConnect to have the best feature set for the price. We have the added benefit to having used ConnectWise and LabTech for several years so we have a relationship with the company that runs ScreenConnect and have had an excellent experience with these programs. Any features that may be better with the competitors I am confident ScreenConnect will work on adding these features and listening to our feedback as a customer.
As a company we have used several competitors of ScreenConnect but have found we are constantly reflecting on how much better ScreenConnect works for us as a company. One example is being able to have more than one technician be able to connect to a remote computer - this encourages collaborative troubleshooting and allows us to resolve tickets more quickly. This also gives our technicians the ability to build each other up, teach troubleshooting techniques, and expands their knowledge base as opposed to just passing tickets off and forgetting about them.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control