ScreenConnect Saves Me from Burnout!
Updated October 12, 2017
ScreenConnect Saves Me from Burnout!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I am the only IT person for the company of 82 people. I have to support offices as far as 100 miles away and need a solution that remotes quickly and easily.
I'm the only user of the product. The business problem I have had is that regular remote access sometimes cannot find machines on WLANs without looking up IP addresses and also locks the user out.
With ScreenConnect I simply "pop on" to the users machine without having to download applets every time. Once their machine is in my "farm" as I call it, I can help people very easily, they can see what I am doing and I can see what they are doing so that I can do some training and help them pinpoint issues.
I'm the only user of the product. The business problem I have had is that regular remote access sometimes cannot find machines on WLANs without looking up IP addresses and also locks the user out.
With ScreenConnect I simply "pop on" to the users machine without having to download applets every time. Once their machine is in my "farm" as I call it, I can help people very easily, they can see what I am doing and I can see what they are doing so that I can do some training and help them pinpoint issues.
Pros
- It allows me to store a user's password to log on. I find this very useful as I depend on ScreenConnect when I am setting up new PC's for users.
- It allows me to send a variety of commands to the PC that I am working on like restart, switch user etc. that I depend on for remote management.
- I can see all or just one of a users screens very easily, and it doesn't change a user's windows desktop view like windows remote does when they have multiple screens.
- I like having a thumbnail screenshot preview of a user's PC. I can refresh that to see if the user is at their machine, so that if I need to work with them (or conversely, work when they are away) for a remote session, I know if they are "in residence"
Cons
- I'd like to know if the local network IPv4 address of the machine could on the stats sidebar instead of having to go get that manually.
- There are times when my connection seems corrupted and I have to close out the connection and start it again. That is irritating.
- I'm still not 100% on the mobile app, but it has improved. I am irritated when I try to use it and it gives me a denial because I am logged in on my other machine. I should be given the option to "auto log out" the other "me" when I need to use the mobile app. I want to be very nimble when supporting my users and I don't just sit in my office. I need to be able to remote to my own desktop from my iphone 7+ when I am at someone else's desk in order to do a pwd reset or check information that I need to support them.
- I believe the ROI has been very positive; as I said earlier, there would have to have been talks to hire a second support person if I didn't have this software. My efficiency has really improved and I beat burnout and frustration simply because I have this software.
- The price was the best point for our purchase of the product; it was "just right" for a company of my size with a frugal IT manager like myself.
- My efficiency has really improved and I beat burnout and frustration simply because I have this software.
ScreenConnect works better than any of the others for me, and the price was MUCH better.
-Ammyy was dicey and google hated my using it!
-Google remote desktop is a little awkward but works ok. Not a solution for an IT pro.
-Team Viewer has some nice features and works just fine for me but was expensive for my needs.
-Microsoft RM is my alternate but I don't like how much effort it takes to log in, I can't log in "as the user" unless I have previously given permission to that user for remote access.
-LogMeIn is great feature wise, and may be more developed than ScreenConnect, but was too much $ for my needs.
-Ammyy was dicey and google hated my using it!
-Google remote desktop is a little awkward but works ok. Not a solution for an IT pro.
-Team Viewer has some nice features and works just fine for me but was expensive for my needs.
-Microsoft RM is my alternate but I don't like how much effort it takes to log in, I can't log in "as the user" unless I have previously given permission to that user for remote access.
-LogMeIn is great feature wise, and may be more developed than ScreenConnect, but was too much $ for my needs.
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