ScreenConnect and why we chose to switch to it.
Updated October 11, 2017
ScreenConnect and why we chose to switch to it.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ScreenConnect to remotely support clients, both on an ad-hoc basis, and also on an ongoing, proactive maintenance basis. We can use it along the whole gamut, from demoing CRM products to prospective customers to implementing software to doing the ongoing support, troubleshooting, maintenance, upgrades, etc., that follow along. It allows us to be responsive to client needs, provides great flexibility in terms of windows of time where we can provide services to clients (i.e. in their off-hours, to minimize/eliminate downtime), as well as reducing commuting time and cost. We've used different remote access solutions over the years and switched to ScreenConnect this year - mainly for cost-advantage over our previous provider, but not only has ScreenConnect proven more cost-effective, it has given us functionality that we didn't previously have.
- Remote access is fast & efficient.
- The toolset is comprehensive - we haven't run into anything we've not been able to address yet.
- The combination of ad-hoc support, meeting space & on-demand (permanent access to unattended computers) is great to have in a single package.
- Can be 'branded' with a customized look & logo - make it 'your own' so to speak.
- We use Access Sessions (indefinite access) a lot with our clients, so end up with a pretty extensive list of computers & servers. The organization of those could be better; our previous system was easier to create groups in, though once used to how ScreenConnect does it, it's not bad either.
- Implementation & upgrading of the remote clients could be smoother. Our previous solution was pretty seamless in that regard.
- Haven't really run into a lot that we didn't like, to be honest. It does what we need it to do.
- We'd been using remote support solutions for years, so the number one thing from an ROI perspective for us was just that it was about one third the cost than our previous solution had jumped up to.
The main one we had been using, for a number of years, was LogMeIn. In the beginning, all our core requirements were met with the free product - fantastic price point. Then they limited how many remote sites you could have, so we paid for LogMeIn Central. Going from zero to about $400 was annoying, but worth it because we still got what we needed out of it, we had hundreds of sites set up. Then the renewal came up - about $700. Little more grudgingly, paid that. Then $1200, then more again. I've got no issue with how LogMeIn functions, just that the price point was getting out of range enough that the incentive was there to look for something else. Many of our clients had other consultants working with different aspects of their systems and used other remote access solutions, so we started asking around and ScreenConnect came to the fore. Did a trial, liked what we could get from a functionality standpoint, and the price was reasonable.