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Make ConnectWise your go to solution for remote access and services
Updated October 13, 2017

Make ConnectWise your go to solution for remote access and services

Bob Gregory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Our entire organization uses ConnectWise for work fron home client solutions. Also for remote deskside access, remote netowk support, support and application training.

One major benefit is that in most cases, for client support issues we do not need to roll a truck. we can usually determine and solve issues on line with the use of remote sessions.
  • Fast, reliable and secure connections.
  • Easy to navigate and easy to use, especially for our end users.
  • Feature rich, reliable remote printing, muliti monitor support.
  • Improve the time line feature
  • Easier ways to customize appearance (branding)
  • Increased efficiency of techician use.
  • Cost savings to clients and added services to clients.
  • All results have been positive.
We found ConnectWise easier to deploy, fasterperformance and a better cost value.
Remote access and support. Conference training or on-line meetings.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.8
Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

ConnectWise Control (formerly ScreenConnect) Support

Very knowledgeable, helpful and professional support staff
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No - I have not found it to be necessary.
Exceptional support? Justy about everytime we contact them.

Using ConnectWise Control (formerly ScreenConnect)

Because it just plain works to the best of our needs.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Attaching to remote host
  • Printing is excellent
  • Speed is excellent
  • For our usage, nothing cumbersome.
Yes - More than acceptable