ScreenConnect is Powerful
March 14, 2017

ScreenConnect is Powerful

Casey Talbert | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

Currently, we have one technician using ScreenConnect. Computer Tech has found that ScreenConnect is the most cost affordable fully-featured remote support software for our business. We love it so much that we haven't even considered switching.
  • Speed
  • Easy to install
  • Ability to group clients by business name
  • UI seems a little outdated
  • iOS app is missing a lot of features
  • When access is enabled, there is no option to prompt for connection so the user could say yes or no
  • Increased efficiency
  • Less time driving
  • Quick fixes for simple tasks
ScreenConnect is the most affordable enterprise-grade software on the market. It is very valuable and I would choose it over the competition any day.
ScreenConnect is well suited for small businesses such as mine. Support is easy to reach and friendly. And it is a very valuable tool to the IT field.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
8
Instant message
6
Secure remote access with Smart Card authentication
8
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
9
Centralized management dashboard
7
Session record
9
Annotations
9
Multi-platform remote control
6