ScreenConnect allows easy access to less tech savvy employees.
March 14, 2017

ScreenConnect allows easy access to less tech savvy employees.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

In our company, we have two different locations and drivers spread over the states of Michigan and Ohio. ScreenConnect allows us to remotely access the computers at our other site to give support to our dispatchers and also allows for remote training to our drivers. This product is a huge time saver when you can actually see the screen of the person you are trying to help, instead of them trying to explain what they are seeing.
  • Remote Access
  • Ease of Access
  • Multiple Access Options
  • A desktop app would make accessing a remote session much easier
  • Easier way to log onto the cloud server through the website
  • Save time of those needing help not being able to explain what they are seeing.
  • Allows for someone to access each computer to update software.
This was an okay product, but when they started charging we discontinued use. It didn't allow the option to set up a permanent access to a computer that you could log on and view without setting up a new session.
We use it to help our dispatchers at a different location when they have computer issues and plan on using it to do training with driver so that we don't have to try to get everyone in one place.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated