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Unseating LogMeIn Rescue
Updated September 25, 2017

Unseating LogMeIn Rescue

Bill O'Reilly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I am using ScreenConnect to support end users and businesses remotely. Allows me to address issues as they arise no matter where I might be located.
  • Easy for end-users to use.
  • Cost is very good.
  • I like the option of yearly payment or month-to-month.
  • I used to use LogMeIn Rescue and LogMeIn Pro. It was a solid product that allowed me to use both at the same time with very little user intervention. [This] product does not offer that same functionality.
  • Here's an example: I have a client that purchased a new laptop and they need me to configure it for a user. Since many times software installation requires restarts, I will have a client get me in via Rescue and then from the Rescue session I can install LogMeIn Pro and do what I need to prep that laptop. Once that is complete, I can open a Rescue session from within the Pro session and uninstall the Pro session. This allowed me to bother said client only once...the initial access call. I cannot currently do that with ScreenConnect or at least the last time I tried it, it broke the connections all together. That one for me is a very big issue and would be real nice to have back.
  • Expenses have been reduced using ScreenConnect.
  • Efficiency took a hit in regards to user configuration of new systems.
  • Could be easier to configure screen resolution of remote session.
Stacks up well but not quite as polished.
Generally, screenconnect will do everything I need it to do at a good price.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
7.5
Screen sharing
10
File transfer
10
Instant message
6
Secure remote access with Smart Card authentication
4
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
4
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
5
Centralized management dashboard
10
Session record
9
Annotations
7
Monitoring and Alerts
7
Multi-platform remote control
9

Using ConnectWise Control (formerly ScreenConnect)

Generally very good product but not quite up to LogMeIn standards. For instance, I want to build out a clients machine remotely. I can use LogMeIn Rescue to create the initial remote connection, then from there install LogMeIn Pro which will allow me to access without further end-user intervention. Once I'm done, I can create another LogMeIn Rescue connection from within the LogMeIn Pro connection, uninstall Pro and send the user on their way.
I tried that with your product(s) and it wouldn't work.
That being said, the cost for your product far outweighs the expense of the above!