Screen Connect for us and why we use it
September 25, 2017

Screen Connect for us and why we use it

John Mather | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Using the Access function, Metrik uses ScreenConnect to remote into Electronic Point of Sale Systems (EPoS) for programing, training and remote repairs.

We also use the Support function within ScreenConnect to train, demonstrate, program or adjust office equipment, such as printers & photocopiers (MFP).

  • It's stable
  • Pretty fast
  • Copy and paste function is most useful
  • More detailed file browsing facility, for copying and moving files between the two computers. LogMeIn has a good system in place for that
  • We live in a pretty remote area, so covering outside our town is time consuming. Having the ability to remote in cuts costs and labour time.
Not looked at any other ConnectWise product
Has Access and Support functions in one place. Quick and easy to navigate when you are under pressure.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
Not Rated
File transfer
7
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7