Tech support made easy
March 17, 2017
Tech support made easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
We tend to have professionals who have trouble grasping the technology of today. Screenconnect allows me to show them how to correctly operate the website or technology. The big advantage is the ease of showing them how to connect. It virtually leads them through the process. Other programs require me to walk them through accessing the support program, by that point I might as well just walk them through verbally.
- Ease of use
- Graphic and animated instructions
- Easy to follow buttons, and features
- Gets blocked by spam filiters
- I don't have many bad things to say
- It meets our needs
- When you have professionals spending hundreds to thousands of dollars on your website, you want to be able to offer interactive support.
- We have a better overall end user experience.
- Only been using it for a few months, no real numbers yet.
We used to use GoToMeeting. The problem was how do you take someone who can't grasp the basics of iTunes, and expect them to download GoToMeeting. Screenconnect just makes it easier to connect with the professional who is struggling. Also, it allows us to see issues that we can't recreate in office.