ScreenConnect Super Service Slammer
Updated May 09, 2017

ScreenConnect Super Service Slammer

Dean Garton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ScreenConnect is used to allow anyone in the company having I.T. issues to be connected by myself. In the case that we have remote staff, this is a very very simple process and I can jump on their computer even without their input (as long as they have enabled to set this up prior). [It's] a very easy tool and a lot less expensive than most others... (I did a lot of research on this).
  • Ease of access
  • Ease of setup
  • Ability to change the amount of internet needed when this is limited
  • I can't think. There is a lot available that I don't even use.
  • Being able to connect without jumping in a car or plane to fix PC issues is great. This would save $1,000s.
TeamViewer is the main one - This worked for a small number of connections but then it kicks you out; when you go to buy the next level you almost go broke!! There are plenty of others I have tried, but this is just so easy to work, and not too expensive. It is great.
I can't think of where anyone would look anywhere else...The support and help are 10/10.They are ready to jump in and help and guide at any time. Also one of the biggest things for me is that they do not bug me with many emails - there to help but not overpowering.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
9
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

ScreenConnect Support

Just great to work with :)
The one thing i was confused with was when i reach the 10 connections on the plan i am on, and then i cannot add more - How do i upgrade the plan and how do find the cost of this?