Great program for remote desktop sessions...great value in terms of cost to reward!
April 26, 2017
Great program for remote desktop sessions...great value in terms of cost to reward!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
I use it to do remote support for my various clients. They have small and large issues that need remote IT help. It makes it a lot easier to manage a computer without having to go in the field to troubleshoot most problems. I can either have them connect up remotely with an invitation I send or I can set up anytime access for myself to log in anytime until the problem is resolved...this is great for problems I have to wait for or babysit.
Pros
- Allows me to get users connected quickly via email
- Allows me to set up a permanent connection for anytime access
- Is quick and generally reliable
- Support is responsive when I've needed them
Cons
- Connecting Mac computers is challenging
- A remote keyboard for when I need to press certain key combinations or use function keys I don't have on my keyboard
- Increased efficiency of technicians through support for multiple sessions
- Efficiency gain through fast connection time
- Remote session speed
- The cost is reasonable for what you get...it's easy to make up the monthly cost with 1 remote session
- Splashtop, TeamViewer and AnyDesk
MANY others! TeamViewer is by far the best I've used but is EXPENSIVE...splashtop was slow and unreliable, and AnyDesk was feature poor...
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