Small businesses with tech support need ScreenConnect
April 26, 2017
Small businesses with tech support need ScreenConnect
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
I use screenconnect to support my clients online. When I can't be at their location, screenconnect allows me to do almost everything remotely. I can observe the error that is occurring and then try to resolve it as if I were standing over the clients shoulder. I also use it to conduct maintenance on the hardware when the client is closed which is usually off hours.
- Quick connection.
- Allows customizations to software to keep with my branding.
- Allows more than one connection at a time.
- Will reconnect after reboot.
- Allows file transfers from a remote machine, or to a remote machine.
- The file transfer interface is a little confusing. I would like to see a browse button and allow you to place the file where you want it, while doing the transfer, instead of having it go to a predesignated location.
- It would be nice to be able to give a name to the user as you chat, it says administrator. I think my users would rather see my name to make them more comfortable.
- The affordability of the software has allowed me to better support my clients. I can respond faster to calls and solve most issues remotely. Other remote software was just too expensive for my small company.
- The multiple sessions is very helpful in that I can work on multiple machines and test issues without having to disconnect and reconnect to each machine.
- Having this remote capability allows for a faster response, and savings in drive time and fuel costs.
TeamViewer is a very good product, but very expensive. My small business could not afford it. I am able to do everything I need with screenconnect for a fraction of the cost.