ScreenConnect: No need to look any further!
May 10, 2017

ScreenConnect: No need to look any further!

Craig Gilliam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ScreenConnect

We use ScreenConnect to remotely access and troubleshoot IT issues with desktops, laptops, and Android mobile devices. It has helped us enhance our ability to quickly remediate an issue without sending someone onsite.
  • Remote access servers, desktops from a mobile device.
  • Reboot and reconnect back to the session automatically when back online.
  • I have had some trouble clicking in the remote session when remoting in from an Android device.
  • It has definitely increased our ability connect quickly and remediate issues quickly saving us hundreds of production ours for our staff.
For the money, ScreenConnect is the best remote access product in the market today. I have used others such as Logmein but they can't compete at ScreenConnect's current price point and the speed in which I connect is amazing. We needed a solution that also connected to Android devices so the ultimate reason we selected ScreenConnect was for the remote access ability and price point.
It's perfect for a muti-office practice with locations all over the state as we can access any device that is online and if the agent isn't installed it's very simple to walk a user to connect ou through a remote session. This day in age, I can't think of any reason an IT department or IT company wouldn't utilize ScreenConnect. The pricing is on point.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10