ScreenConnect Review
Updated October 09, 2017

ScreenConnect Review

Kevin Abbott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Previously using TeamViewer and LogMeIn Rescue, we decided to move to ScreenConnect as a cost-benefit exercise. Though on using the product we have found that it hasn't just helped our budget, but also our entire remote support infrastructure. We love the simplicity of being able to create installation packages (for multiple platforms), and the customisation level is just excellent!

The product is brilliant. We just hope it remains within the affordable arena for SMEs!
  • Cost
  • Customisation
  • Support (online)
  • iPhone app (only bugbear - but I'm coping with it!)
  • Overall software cost
  • Increased efficiency of technicians through support for multiple sessions
  • Simplicity of use and good documenation
We are an IT services company with multiple clients and it suits us perfectly.

I can see there is no 'free' version as far as I can see, so I presume it isn't suitable for home (personal) users wanting to connect to their home PC from wherever.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Annotations
9
Multi-platform remote control
10

ConnectWise Control (formerly ScreenConnect) Reliability

ConnectWise control is great! Especially like the customisation aspect... Keep up the good work!