Overall Satisfaction with Sendinblue
Originally, I used Sendinblue as an email marketing solution for my company. However, with respect to their CRM solution, I am evaluating the functionality for possible utilization for my sales team as a low-cost CRM deployment to augment my use of the vastly more expensive Microsoft Dynamics 365 Sales professional.
- Email Campaign Builder.
- Innovation in adding new features, (i.e. CRM and Inbox).
- Very responsive Technical Support.
- Local U.S. Support Representative Available by Chat or Phone.
- Quick product innovation implementation.
- As I support two organizations for use of Sendinblue, it would be nice to link accounts for the purpose of sharing campaign builder assets between organizations.
- The ability to build and use campaign templates for deployment in "one-off" emails generated through the inbox.
- A folder structure withing image files to organize graphic images, (i.e. Staff Photos, Company Logos, Product Image Files, etc.
- Continued enhancements of the CRM component, email tracking, hierarchical account relationships.
- Outstanding Value with appropriate pricing models.
- Sufficient and easy to use or intuitive Campaign Building Tools.
- Enhanced with CRM capabilities.
- Continued product innovation and enhancements.
Two of the three I listed offer a similar pricing model as Sendinblue, though I have not yet evaluated the product thoroughly. I have been a customer of Constant Contact prior to my use of Sendinblue. Their pricing model predicates price points by BOTH numbers of contact records stored as well as the number of emails sent (no good for my business).
Do you think Brevo delivers good value for the price?
Yes
Are you happy with Brevo's feature set?
Yes
Did Brevo live up to sales and marketing promises?
Yes
Did implementation of Brevo go as expected?
Yes
Would you buy Brevo again?
Yes
Brevo Feature Ratings
Using Sendinblue
5 - As President and Marketing Director, I am the principal user, however I have purchased additional user licenses to allow my team to create their own campaigns, leverage graphic assets in the system and finally to begin utilization of new CRM capabilities
5 - Principally Sales, however all are graphic oriented people with strong technical background enableing each to build on-point, graphically impressive messages
- Pricing Model, Unlimited Contact records
- CRM functionality
- Inbox Email Integration
- CRM
- Inbox
- Automation
- Advanced CRM
- RSS Marketing
- Website Landing Pages and Prospect Contact Aquisition
Evaluating Sendinblue and Competitors
Yes - Constant Contact and Mailchimp
- Price
- Product Features
- Product Usability
Sendinblue Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I have not yet, but I'm considering it
Yes - Yes, within 24 Hours
CRM Functionality Enhancement. Recently Sendinblue created a feature for their CRM allowing you both conatct and Company record views.
Contact import had always been there, but I wanted to see a company record import as well, I contacted them and within a business day, (24 hours) the feature was implemented!
Contact import had always been there, but I wanted to see a company record import as well, I contacted them and within a business day, (24 hours) the feature was implemented!