Growing international capabilities & fast innovation
February 12, 2021

Growing international capabilities & fast innovation

Luke Archer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

We use Sendoso across the Marketing & Sales departments in EMEA at PagerDuty.

Current use case includes:
  • Shipping branded merchandise to customers.
  • Sending customers gifts.
  • Sending out vouchers/e-gifts (which we also use to send food-delivery vouchers for virtual events).
  • Automated gifting in Outreach templates to help BDRs book in meetings.
This has been particularly useful over the pandemic period as a way of interacting with customers when in-person events/meetings are not possible.
  • Diverse set of gifting options.
  • Technology integrations (e.g. Outreach & Salesforce).
  • Customer support.
  • Need to expand offering to cater to all countries in EMEA.
  • Improve address confirmation feature when sending via Amazon.
  • Make it easier to manage the account in multiple currencies.
  • We've used it to facilitate at least half-a-dozen lunch & learns, which generated a lot of pipeline.
  • We've used it as a way of thanking a variety of customers (for case studies, webinars, reference calls).
  • Also had very good results from using it to get referrals to new business units inside enterprise accounts.
We selected Sendoso for PagerDuty EMEA as Alyce is headquartered in the US and did not have any international capabilities (at least currently).

Do you think Sendoso delivers good value for the price?


Are you happy with Sendoso's feature set?


Did Sendoso live up to sales and marketing promises?


Did implementation of Sendoso go as expected?


Would you buy Sendoso again?


Sendoso is very well suited to engaging with customers you/your sales team know. You can use it to send gifts they'd love from Amazon, a variety of egifts, and even charity donation vouchers (especially useful in navigating companies with a no-gifting policy).

I think it's less easy to use with prospects – especially while everyone is working at home and is less keen on sharing their personal address.