Great information repository if configured correctly
December 12, 2019
Great information repository if configured correctly
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow is used to track IT hardware equipment, along with interdependencies. It is also used to track changes. It is meant to function as a central repository for all changes and all hardware equipment; along with high-level data such as an operating system and software versioning. Instead of having multiple systems of record for an accounting of hardware/software/network addressing; ServiceNow functions as the central information repository.
- Ability to track all changes to a specific and individual item (such as a Linux server).
- Retrieve and display interdependent items. Servers run OS' and connect to a network via addresses 1, 2, 3, etc.
- Very difficult to onboard configuration items one by one.
- Very difficult to remove items added by mistake. For example, once a contact number is entered for an individual resource, it is impossible to remove it.
- Functions as a central information repository versus many different systems of record.
- Too much functionality is not included during the initial install but requires additional costs.
Do you think ServiceNow IT Service Management delivers good value for the price?
No
Are you happy with ServiceNow IT Service Management's feature set?
No
Did ServiceNow IT Service Management live up to sales and marketing promises?
No
Did implementation of ServiceNow IT Service Management go as expected?
No
Would you buy ServiceNow IT Service Management again?
Yes