ServiceNow is the best tool for technical support ever!
February 27, 2020

ServiceNow is the best tool for technical support ever!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceNow

It's being used across the whole organization as the only software to provide customer support for all the company systems. Users submit a ticket requesting support with any of the applications our company uses.
  • User-friendly.
  • The workflow within ServiceNow is efficient.
  • As a user, I haven't identified any areas where i would like to see improvement.
  • I'd like to learn how to use filters better in order to find tickets assigned to me in a faster, easier way, but that is not a system issue.
  • Annual savings for my organization after deploying ServiceNow was estimated at $900 million.
I gave this rating becasue the support has always been good.

Do you think ServiceNow IT Service Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Service Management's feature set?

Yes

Did ServiceNow IT Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow IT Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow IT Service Management again?

Yes

I have found the functionality of the system to be really good and user-friendly (easy to learn).

ServiceNow IT Service Management Feature Ratings

Organize and prioritize service tickets
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Change requests repository
10
Change calendar
10
Service-level management
10