ServiceNow IT Service Management Review
February 10, 2021
ServiceNow IT Service Management Review
Score 7 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ServiceNow IT Service Management
ServiceNow is one of our internal ticketing systems used for assigning work, raising incidents, getting approvals, knowledge base repository, and also our CMDB. It is one of the ticket systems used by all of IT, but is aimed more at the network infrastructure teams.
- Flexibility in the type of tickets created.
- Standard forms to fill for tickets and incidents.
- Allows you to assign work to teams if you don't have an individual to assign it to.
- I need to keep special bookmarks since some areas don't have links to get to, and I'm not sure how else I would get to those pages.
- When I'm trying to open one type of ticket, sometimes I can only find the buttons for a different type.
- The different ServiceNow versions are named after locations which doesn't make it clear what is a newer or older version.
- I don't have insights to any of the metrics, but since this is one of the main ticket systems we use, I imagine most of the work being done is getting assigned through Service Now.
Do you think ServiceNow IT Service Management delivers good value for the price?
Not sure
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Service Management again?
No