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ServiceNow Now Platform

ServiceNow Now Platform

Overview

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

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Recent Reviews

TrustRadius Insights

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ServiceNow Now Platform?

The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:

  • Flow Designer, a codeless, natural language design tool for building workflows
  • IntegrationHub tool for connecting devices and apps
  • Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
  • Agent Intelligence machine learning task automator
  • Virtual Agent, a tool for building intelligent chatbots and virtual agents.

ServiceNow Now Platform Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Reviewers rate Usability highest, with a score of 8.7.

The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(118)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.

Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.

ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.

Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.

Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.

Attribute Ratings

Reviews

(1-4 of 4)
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Score 10 out of 10
Vetted Review
Verified User
We use ServiceNow Now Platform, particularly the app engine studio to create custom applications for the business and operations team. the applications have been a game changer as we can tap in to the low / no code platform and develope and build custom applications quickly, easily train users, and harness and leverage new data insights.
  • build applications incredibly quickly , or customize pre build modules
  • integrations
  • data insights
  • easy to use / train
  • build complex workflows in minutes
  • user interface and design
  • mobile experience
I think ServiceNow Now Platform is well suited for almost all scenarios, its customization capabilities, ability to create new applications, integrate with other applications make it well suited for any medium to large scale project or company. The only time i would not reccomend ServiceNow Now Platform is if i felt it was too much product and a smaller company or project had a more limited scope of work or limited budget they were working with.
  • low code / no code
  • integration
  • customization
  • improved data insights and reporting
  • streamlined operations
  • workflows are completed faster
  • less staff required for same work
  • higher accountability
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ServiceNow is used as a ticketing system across departments to allow for the submission of Technology support tickets as well as visibility of work on visual task boards.
  • Ticketing
  • Visual Task Boards
  • Custom Configuration
  • Enhanced reporting functionality
ServiceNow is great for use as a ticketing system for technical work. It is highly customizable and overall easy to configure. It is great for Agile teams where everyone can see the work and easily update status of stories.
  • Easy configuration
  • Ticketing
  • Transparency
  • Enhanced visibility allowing for transparency across teams
  • Increased ability for teams to collaborate and achieve business objectives
  • More accurate reporting of project progress
ServiceNow is highly configurable and so offers many options for different types of teams. The pricing was acceptable for our organization as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ServiceNow is is our Primary ISTM and Change Management solution. We also use it for SAM and HAM capabilities. The tool itself is so versatile and useful that we try to integrate as much as we can into ServiceNow. Flow designer is used to automated user management and record keeping for audits.
  • Automation
  • Asset management
  • Ticketing
  • Change Mangment
  • Discovery Maintenance
  • Installation of integrated apps by automatically installing all necessary items
The ServiceNow Platform is well suited for automation processes. The amount of apps that can integrate with ServiceNow allow for numerous processes or Flows to be created. Processes around user IAM can be easily created with integration to Azure / AD or Okta. Also the ability to integrate with tools like SolarWinds allow for system related flows to also be created.
  • Integration
  • Automation
  • Process flows have been greatly improved
  • Asset management has help immensely
  • Reduction of manual tasks
  • BMC Helix ITSM (Remedy)
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy.
Rubrik, The Okta Identity Cloud, SolarWinds Database Performance Monitor (formerly VividCortex)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ServiceNow Platform is leveraged across the organization for ITSM, and ITBM as well as focused departments with scoped applications. It supports the business of Technology by managing Incidents, Problems and Changes to the infrastructure, supports a service mindset with a Portfolio of Services, tracks service level agreements for requests, manages safety by recording safety signs for each door, tracks facility requests, as well as a concerige services for a remote location
  • workflow during a request item
  • approval management for changes, and services
  • service level agreement monitoring
  • ability to spin up a low code application
  • creating a notification engine to track all notifications
  • providing a service to return modules to out of the box functionality removing customization
  • providing an administration for new users profiles setup screen
It is awesome for implementing an integrated Service Management approach- Change, Incident, Problem, etc.
Caution when creating scoped applications leveraging email services
  • workflow
  • approvals
  • one stop shop
  • providing transparency on infrastructure work
  • providing transparency on backlog of developement requests to justify staffing
  • increasing development productivity with Agile/Scrum
ServiceNow is more robust and easier to use
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