ServiceNow improve your Service Now!
September 15, 2021
ServiceNow improve your Service Now!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Now Platform
ServiceNow is is our Primary ISTM and Change Management solution. We also use it for SAM and HAM capabilities. The tool itself is so versatile and useful that we try to integrate as much as we can into ServiceNow. Flow designer is used to automated user management and record keeping for audits.
Pros
- Automation
- Asset management
- Ticketing
- Change Mangment
Cons
- Discovery Maintenance
- Installation of integrated apps by automatically installing all necessary items
- Integration
- Automation
- Process flows have been greatly improved
- Asset management has help immensely
- Reduction of manual tasks
- BMC Helix ITSM (Remedy)
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy.
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
Yes
Did implementation of ServiceNow Now Platform go as expected?
Yes
Would you buy ServiceNow Now Platform again?
Yes
Comments
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