Greater insight into jobs, from Booking to Dispatch, than anywhere else!
January 09, 2020

Greater insight into jobs, from Booking to Dispatch, than anywhere else!

Madeline Simpson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceTitan

Across our organization, ServiceTitan is used to book customer jobs, schedule/track Dispatch, and report on sales performance. Personally, I use ServiceTitan on a daily basis for marketing purposes and to provide our management team with custom reports focused on Lead attribution and Sales performance. From a customer service standpoint, ServiceTitan has greatly increased our level of accurate and timely communication with our customers. After putting automated customer notifications in place, we saw a great increase in job satisfaction ratings.
  • Manage Dispatch schedules
  • Automated job notifications for customers
  • Marketing software
  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to Dispatch to completion has never been easier for our team.
ServiceTitan is fantastic and matches the right members of our Dispatch team with the right jobs; easy to use call-booking tool with straight-forward agent performance reporting. It allows us to keep accurate books across our org with greater ease. ServiceTitan has an excellent price for what you get.

It offers less-than-optimal marketing capabilities - I am hopeful that they will update their marketing software with more capabilities since it was just released within the last 6 months!