SharpSpring Review
Anonymous | TrustRadius Reviewer
October 25, 2018

SharpSpring Review

Score 6 out of 10
Vetted Review
Review Source

Overall Satisfaction with SharpSpring

We're using SharpSpring as a CRM for several of our clients that couldn't afford more robust CRMs. It's used by sales, marketing and web design departments in our company. Its purpose is to serve a CRM and emailing platform that centralizes all marketing and sales efforts. We've been using it for the previous 8 months or so and are listed as the reseller of the program.
  • Email marketing is ok, although templates don't perform very well when sent to Outlook express. This can be tricky if your target audience uses it and you don't have a web developer on the team. We usually need his help to clean up the template.
  • The sales team is pretty happy with the CRM side of it. They reported that it's fairly easy to set it up and that prospects can be tagged and classified in different ways to help segment them.
  • Their support team is very responsive and will find a solution with you quickly, which is helpful especially during the set-up phase.
  • Email marketing - automation is pretty limited and can be done based only on contacts' actions, i.e. you cannot trigger any activity based on lists, which is a feature we frequently use with other CRMs.
  • Landing pages - the layout is very "old" and doesn't match the modern design. Building them is glitchy and doesn't provide a wide palette of options.
  • In general, it needs a lot of coding help. Our developer is constantly involved in projects in order for emails/landing pages/CTAs to work and look good.
  • We're earning more since we're their reseller.
  • It's easier to sell to clients due to its low price-point.
  • It requires quite a time investment to get a good grip of how the tool works.
SharpSpring is better than ActiveCampaign and MailChimp, but not as good as Hatchbuck and HubSpot.
If you're ok with investing more into a CRM and a centralized platform, go with HubSpot.
If looking you're looking to spend less but still have a reliable, user-friendly tool that integrates well with other tools, use Hatchbuck.
If you are looking for a starting-point-CRM, this is a good option. It's not robust and user-friendly like other CRMs, but it gets the job done and it's on the cheaper end when it comes to pricing. If you're looking for a tool with good landing page building options and something easier to manage on your own, then you might be better off with other tools.

SharpSpring Feature Ratings

WYSIWYG email editor
4
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
1
A/B testing
Not Rated
Mobile optimization
4
Email deliverability reporting
2
List management
5
Triggered drip sequences
5
Lead nurturing
6
Lead scoring and grading
7
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
6
Standard reports
6
Custom reports
6
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated