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SharpSprings helps a lot!
Updated June 22, 2020

SharpSprings helps a lot!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with SharpSpring

At our company, we use SS for approx. 5 people. It is utilized by our Online department and our Account Managers.
  • Easy to use.
  • Complete cloud marketing automation.
  • Lots of options.
  • Email editor.
  • Sales part - funnels.
  • Reports.
  • More leads.
  • Easier making of landing pages.
SS is faster and offers better marketing automation than some others - but for example, Eloqua is a little bit better - it is smarter at email creation.
SS is great at CRM using the segmentations, but SS is not so good at creation of the emails.

Constant Contact Lead Gen & CRM Feature Ratings

5.6
WYSIWYG email editor
2
Dynamic content
6
Ability to test dynamic content
5
Landing pages
8
A/B testing
7
Mobile optimization
7
Email deliverability reporting
3
List management
7
7.0
Lead nurturing automation
8
Lead scoring and grading
7
Data quality management
6
Automated sales alerts and tasks
7
Campaign Management ()
Not Rated
Social Media Marketing ()
Not Rated
4.7
Dashboards
6
Standard reports
4
Custom reports
4
5.3
API
4
Role-based workflow & approvals
6
Customizability
6

Using SharpSpring

7 - online manager, account manager, director, new biz manager
7 - do not need any specific skills - very easy to use
  • forms
  • emails
  • automated rules
  • pipelines and opportunities
  • do not know :-/
  • chat bot
we need to go with the time, so still need to use automation and spread the knowledge.

Evaluating SharpSpring and Competitors

Yes - Sales manago - it was really slow and communication with support was not very good
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
price
if yes, i will do it the same way.

SharpSpring Implementation

i do not know
  • Implemented in-house
  • i am not implemeting, so i do not know

SharpSpring Training

  • Online training
i did not have an personal training
normal traing of automation platform

Configuring SharpSpring

SharpSpring Support

a year ago, there was a problem with support desk - we did not see our request, so there was not help from ShS. now it gets better. but during corona the response took longer...
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
Support cares about my success
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No - we do not want to pay more then a licence.
Yes - how i wrote before.
i do not know.

Using SharpSpring

everything is fine and easy to use, expect forms - the new version of forms is terrible....
ProsCons
Like to use
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Unnecessarily complex
  • emails
  • page builder
  • opportunities
  • forms

SharpSpring Reliability

normal
i did not fine nothing uniqe.
goes quickly.

Integrating SharpSpring

Relationship with SharpSpring, Inc

Upgrading SharpSpring

  • the upgrade of forms is terrible....
  • we would appreciate an upgrade of forms