Great platform that helped us land 50 new distributors!
November 08, 2019

Great platform that helped us land 50 new distributors!

Penn Hoyt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We use Sharpspring for two purposes: 1. to communicate with our current customers about new products, updates and sales. 2. To market to prospects, inform them about us and to have them become customers. It is used across the whole office for any types of communication. It is our main marketing platform and has helped us increase our sales and add over 50 new retailers so far.
  • Very easy to create emails. It is easy to upload photos.
  • The reports we get are extremely helpful. It has helped me craft better emails and headers as well as better predict the responses to the types of products.
  • Data uploads are easy.
  • Setting up automation flows are very intuitive.
  • The templates are good, but some more flexibility in customization would be great for those of us who are not programmers.
  • We have been able to add over 50 new retailers in the first year alone.
  • It has been invaluable in driving traffic to our website and raising the rate our customers use our automated ordering platform.
  • We have watched competitors lose business to us, because we were able to communicate to our customers and see the results in real time.
I came from a Marketo organization. It is a very dynamic platform, but for a company our size and budget, it was way out of the park.

We also considered HubSpot, which is also a very good platform, but it likes itself a lot! SharpSpring worked better with our budget and time frame for implementation.
SharpSpring has been a great tool for all of our marketing. The development of landing pages that incorporate into our two websites was very easy. We were able to keep the themes the same and the reporting has been very helpful in terms of how we schedule our communications as well as targeting our messages.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
Dynamic content
Ability to test dynamic content
Landing pages
A/B testing
Mobile optimization
Email deliverability reporting
List management
Triggered drip sequences
Lead nurturing automation
Lead scoring and grading
Data quality management
Automated sales alerts and tasks
Standard reports
Custom reports
Role-based workflow & approvals

Using SharpSpring

2 - Marketing, Sales, Customer Support
1 - Need to have experience with MS office and CRM systems.
  • Does it help drive sales?
  • Does it help bring in new customers?
  • Is it easy to set up and use?
  • Emergency notices - we had a lightening strike and lost internet, etc.
Great software. We love it.

Evaluating SharpSpring and Competitors

  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
Price was a top consideration, but not the only one. I came from a Marketo environment and oversaw the implementation of the platform. It is a great product, but very complex. We hired a consultant to assist us to get it up and running in a 30-day time period. It is also expensive and there is a lot of training.

With SharpSpring it was loaded up in a very short time. It was easy to set up the scoring system and the templates make it very easy to start a campaign. Additionally, it is very price-competitive.

SharpSpring Support

Every time I have called in, they are extremely polite and helpful. They have never talked down to me and seem to enjoy helping this "old dog" learn some new tricks!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

Using SharpSpring

The interface is very intuitive. Training is easy and online. You can also ping the community and learn from them.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
  • Email design. The templates are great.
  • Lead scoring is very simple to implement and update.
  • Setting up an automation campaign was very intuitive. I really like the ability to set up tree to see the steps taken.