SharpSpring: A lower cost higher value marketing automation solution
December 14, 2020

SharpSpring: A lower cost higher value marketing automation solution

Dan Shuart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with SharpSpring

We use SharpSpring internally as our marketing automation platform. It is used to track campaigns, generate landing pages, automate workflow, chatbot services, and scheduling, for example. It is used in the entire company. The first problem it solved was with the scheduling of client meetings. Their built-in scheduling feature allowed us to add "book a meeting with..." links in our emails and on our website making it much easier for clients to book meetings.
  • Campaign management
  • Workflow automation
  • Content tracking
  • Social media listening
  • Their Ux on the front-end could be a bit better, but not impactful.
  • Their support is excellent but add a more dynamic in-line help capability.
  • Immediate ROI on the scheduling feature day-one.
  • As a reseller, we have built our client base by showcasing SharpSpring.
  • We are a few months in and have been able to establish the tool as our core sales and marketing platform.
Lower cost - higher-value solution with a focus on marketing automation with core CRM capabilities. It is a simpler solution because it focuses on the essentials. They have several features that exceed the competition. Their visualizations and Ux around workflow automation, chatbot implementation, and a kanban approach to pipeline management are their key market differentiators.

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Very easy to get started and achieve an ROI. Its Ux is adequate but they excel in their onboarding and support. I would rank them among the leaders in their industry in customer support -era speed of response, accuracy in delivery, great personalization, and general feature set for MA and CRM.
I think this is one of the most important attributes of a B2B software solution provider. Also, often neglected by most providers is any semblance of onboarding new customers, which they do both exceedingly well. We feel we get personalized service in all aspects of their service and support model.
It's easy to use. They have focused on the essentials and have stayed within their swimlane of marketing automation and CRM. It's a lower-cost solution compared to Salesforce and Hubspot but provides the features that are used the most. They do have several capabilities where they are better than the others, their workflow automation, chatbots, and content tracking, for example.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
10
Landing pages
9
A/B testing
10
Mobile optimization
Not Rated
Email deliverability reporting
Not Rated
List management
7
Triggered drip sequences
9
Lead nurturing automation
9
Lead scoring and grading
9
Data quality management
Not Rated
Automated sales alerts and tasks
8
Calendaring
10
Event/webinar marketing
8
Social sharing and campaigns
9
Social profile integration
Not Rated
Dashboards
8
Standard reports
9
Custom reports
6
API
7
Role-based workflow & approvals
10
Customizability
Not Rated
Integration with Salesforce.com
8
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated