Shipping with Shipstation
September 26, 2019

Shipping with Shipstation

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ShipStation

ShipStation is integrated with Bigcommerce within our company. Its used mostly by the shipping department but also with customer service. We are able to keep track of when shipments go out the door and provide our customers with tracking numbers. Shipstation is a quick and easy way to get the shipments out the door and manage them at the same time.

Pros

  • Integrated shipping rates directly from the post office
  • The scales sync directly with the software for more accurate measurements
  • Can allow multiple stations to use one printer to save on equipment costs.

Cons

  • There are times when the printers or scales will drop and need to be reconnected
  • If a user doesnt realize shipstation connect is not turned on their station will not connect to their hardware
  • The logistics could be a little more granular
  • The use of shipstation with our new stations has increased work flow dramatically
  • The ability to easy pull the tracking data for a customer is helpful.
  • Integrating with BigCommerce to notify customers of item shipments
We have always used Shipstation since I have been here.
The customer support staff at Shipstation has been invaluable. I have only needed to contact them a few times, but each time they have been very helpful and very friendly. We were able to solve the issue in a very quick and precise manner. And they also have the status page which will allow you to check to see if you should expect any issues and the time frame for them.

Do you think ShipStation delivers good value for the price?

Yes

Are you happy with ShipStation's feature set?

Yes

Did ShipStation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ShipStation go as expected?

I wasn't involved with the implementation phase

Would you buy ShipStation again?

Yes

We are able to allow multiple users to use the same printers, which is a huge advantage during the holiday season. During that time we can keep our staff moving with how easy it is to use the software. Some of our users are a bit older but are still able to easily follow the simple interface they offer and still move quickly and effectively.

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